During the session there was no issue while launching poll questions.
In the video recording of the webinar (saved in GoTo Library) not even one of the 20 polls launched is visible.
Why?
Thanks,
Sonia
Solved! Go to Solution.
Hi @SoniaDW
We have looked into this issue and confirmed that for Polls to show in the recording they must be launched by the Organizer that is presenting the webinar at the time. Unfortunately, at this time if they are launched by a co-organizer they will not be captured in the presenter's recording.
Hi @SoniaDW
If there was no issue during the live broadcast, and you can see the Polling results on the webinar report, then it sounds like there may have been an issue with the cloud recording conversion. In this case please contact Customer Care directly in order to file a case for Engineering. In some cases we can still locate the original / lost files in order to re-convert the recording again.
https://support.goto.com/webinar/help/how-do-i-contact-gotowebinar-customer-support-g2w090151
Hi @SoniaDW
We have looked into this issue and confirmed that for Polls to show in the recording they must be launched by the Organizer that is presenting the webinar at the time. Unfortunately, at this time if they are launched by a co-organizer they will not be captured in the presenter's recording.
I agree that this is an important issue to resolve. Very rarely am I, as the organizer, presenting the slides myself. My client is doing that. And we use polling questions a lot. Therefore, they are not captured in the recording and this is not good because a good number of our registrants are watching the recording afterwards, and it lessens the experience for them. The presenters discuss the results in real time and that discussion is confusing for people watching the recording afterwards.
This was not an issue in the previous version of the webinar platform. Please fix as soon as you can! Thanks!