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Ipad panelist webcast troubleshooting
Hello, I recently contacted Support to run connection tests for joining a webinar as a panelist using an iPad. After multiple exchanges (and I want to thank the team for their time and assistance), it appears that it is no longer possible to join a webinar as a panelist from an iPad. I have tested this behavior with both older and newer versions of the GoTo app, and the result is always the same. When a panelist clicks their dedicated “pjoin” link on an iPad (e.g. global.gotowebinar.com/pjoin/8614195767409685077/XXXXXXX), the GoTo app automatically opens and prompts them to enter their name and email address — exactly as if they were a regular attendee. This does not happen on Windows or macOS, where the same link correctly grants panelist access. We host several webinars each month for years, and in the past we relied on iPads as a workaround for clients whose security policies block the GoTo desktop application. Losing this capability is therefore a significant operational issue for us. I am very surprised that panelist access from iPad is apparently no longer supported. Could you please explain the reason for this change? Thank you, Paul-Antoine
Problem with audio
We had an event on Tuesday, November 25, 2025, and it was on that day that we started experiencing some audio problems. Some participants who connected with video and audio began experiencing audio flickering, crackling for a split second, and intermittent interruptions. We've also started noticing this at other events. It affects completely different participants in the broadcast. Different internet connections, different devices (both Windows and MacBooks), different headsets, and different microphones. When we test the audio in the web room as a team, we also experience this audio interference, although everything was fine before. And this interference can even seem to jump from one participant to another, just randomly.
user friendly way raising GDPR subject-access/deletion requests
as a Company running Webinars many times during a month I understand our role as Company as "Data Controller" according to GDPR definitions. GoTo as Vendor that offers the platform, covers the role of the "Data Processor". As a conclusion to that, we have to handle GDPR requests related to GoTo events we manage, and GoTo has the responsibility to execute them in a timely manner. Q1 What does GoTo Offer that makes it a straight forward process, raising GDPR related (bulk) requests for data: access/deletion I get from my Webinar Attendees (typically external Customers)? * Q2 is it still the case that data from my events reside for 2 years at GoTo's servers, then kept but anonymised? If yes, why does the reporting feature in the Admin Portal limit the range to 12 months maximum rather 24 months? Q3 in case there are technical reasons * ZOOM has this Data Privacy management "feature" very well integrated into their Admin Portal; so whenever I get GDPR requests, I enter those and submit; latest half a day, max. a day later, I get the confirmation/information sent by e mail, about the result of my request.
LinkedIn Live Stream Help
I've been trying all day to get GTW to Live Stream on our LinkedIn event. I've started by following this: https://support.goto.com/webinar/help/how-do-i-live-stream-my-webinar-to-other-platforms-like-youtube-and-facebook (and in the process i've probably read all LinkedIn pages on the topic) The video in the GTW article is about how to setup a youtube live stream and it is 4 years old. Sadly it does not show a video of how this is supposed to work for LinkedIn. The GTW explanation in text is very short and doesn't do much more as pointing to where the live stream option is. To connect LinkedIn i've tried 2 methods. After setting a webcast i first try to connect LinkedIn stream in the settings. This resulted in a difficulty that the company i work for has multiple LinkedIn pages, and i'm an admin for all of them. Maybe that was why my first test failed. I then created a new linkedin account, that had only 1 admin page attached. I was able to connect as an organisation but then the stream never connected. Then i read LinkedIn and GTW need the user to have the same email (is that true??), Inconvenient but i tried that, still no luck in connecting the stream. Then i turned my attention to a Custom connection. LinkedIn provides me the 'Stream URL' and 'Stream Key'. GTW however als asks for a 'Stream Page URL', not sure what to fill there for LinkedIn. I've tried the company URL, the event URL and even the Live Studio URL. No luck. I've tested at least 10 times, all different solutions and i'm simply out of ideas. The company page is qualified for live streaming as i am allowed to create a live event on LinkedIn. Are there people who have recently succesfully live streamed GTW on LinkedIn? And would anyone know if there is a more detailed guide on GTW -> LinkedIn live streaming? preferably something that is not 4 years old.
Survey name on copied webinar
When I copy a webinar, the automated survey name always has the name from the previous webinar that I am copying. Can you please correct this, as it is embarrassing for us as a company when we forget to update and the participants don't answer the survey because it has the name from another webinar. Thank you very much.
Anyone else had problems with audio today?
I have been running some dry runs with speakers today and 3 consecutive ones the panelist/presenter could share their screens and could hear me the organizer but i could not hear them. We played with settings, rejoined, used headset and without headsets, join via the app, join via the browser etc and nothing seemed to make a difference. I did a final one this evening and that one seemed ok. Just wondered if anyone else had issues or if there is a fault with the speaker side? Just unusual to have three speaker in a row have the same problem. I have 4 big webinars this week and just want to ensure everything works!
Unable to renew. Need urgent support for GoTo Webinar.
Hi, I have already submitted support case #21967852. The customer support phone numbers provided are not operational since last week. Please provide an alternative way to contact support or have someone email or call me. If the issue is not solved, we are risking cancellation of a webinar in less than 24 hours. We already paid twice and it is still not working. Thank you, Wallbox team
