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New Contributor

Problem with my recording localization

Dear GTW!

 

I have finished my webinar almost 4 hours ago. The session was recorded (below)Zrzut ekranu 2019-12-2 o 13.29.44.png

 

Settings were ok (screen below)Zrzut ekranu 2019-12-2 o 13.17.36.png

 

Anyway, I can not find my recording anywhere. Where is the problem and what can I do to find my recording?

It was the first time when we have this kind of situation and we use your tool for years. 

Could you help us?

4 REPLIES 4
LogMeIn Contributor

Re: Problem with my recording localization

Hi there,

Have you already checked your local files for the recording if it is not stored in your online account?

New Contributor

Re: Problem with my recording localization

Yes, I have checked it and I can not find this file on my computer.

One hour later I have start another webinar and everything was ok and the video was available a minute after it was finished. 

 

Is it any possibility to recover my video? 

LogMeIn Contributor

Re: Problem with my recording localization

I'm afraid we do not house these recordings ourselves, outside of your online GoTo account, or local recording storage.

New Contributor

Re: Problem with my recording localization

Ok too pity...

 

anyway can I get any information why it happend? 

I would like to avoid this kind of situation in the future if it is possible.

Or maybe it was just a problem on your side?