Forum Discussion

StijnBerkmortel's avatar
StijnBerkmortel
Active Contributor
5 years ago
Solved

Registration notification mail

Previously I would get an email notification when somebody registers for my webinars. Now I am not receiving the notification emails anymore. I tried toggling the setting from 'no notification mail' to 'send notification mail' a couple of times. But doesn't seem to do the trick.

 

Anybody else having the same issue or knows how to solve it? Don't feel like checking registrations every 10 minutes.

 

Edit: I've also tried registering for a past webinar (with after session video) that did have notification emails enabled back then, but there I'm also not receiving the notification mails anymore.

  • AshC's avatar
    AshC
    5 years ago

    StijnBerkmortel  We just checked again, and found your email address was returning to sender all of GoToWebinar's communication attempts.  If your IT department has confirmed there's no internal block there, you may try sending another email now to confirm the delivery success.

6 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    It appears there was a block or automatic return within your email system.  I'm not sure if this was caused by too many users within the domain receiving similar communications that triggered an alarm, but this can sometimes happen when multiple, simultaneous webinar emails are received.

  • StijnBerkmortel's avatar
    StijnBerkmortel
    Active Contributor
    5 years ago

    I now indeed receive the e-mails again. Thanks!

    Is there a possibility to explain what fixed the problem on your side via a DM? Gave it a reason why all communications returned to sender? 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    StijnBerkmortel  We just checked again, and found your email address was returning to sender all of GoToWebinar's communication attempts.  If your IT department has confirmed there's no internal block there, you may try sending another email now to confirm the delivery success.

  • StijnBerkmortel's avatar
    StijnBerkmortel
    Active Contributor
    5 years ago

    AshC in the meantime I did have contact with our IT department and they notified me that the notification e-mails are not being blocked by our mail server. As a matter of fact, my colleagues do (and did) receive e-mails of GoToWebinar with a confirmation of their registration.

     

    So it seems that mails are just not being sent from GTW to my e-mail address. 

  • StijnBerkmortel's avatar
    StijnBerkmortel
    Active Contributor
    5 years ago

    AshC Also have submitted this ticket internally here, so I'm waiting for some feedback from them. Let's hope that's the case! When I've an update I'll make sure to check it here with you.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    StijnBerkmortel  It sounds like you've done some good troubleshooting already.  In your case it sounds like the emails are being filtered by your provider or spam settings.  Can you check for all communications from "customercare@logmein.com" ?