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StijnBerkmortel
Active Contributor

Registration notification mail

Previously I would get an email notification when somebody registers for my webinars. Now I am not receiving the notification emails anymore. I tried toggling the setting from 'no notification mail' to 'send notification mail' a couple of times. But doesn't seem to do the trick.

 

Anybody else having the same issue or knows how to solve it? Don't feel like checking registrations every 10 minutes.

 

Edit: I've also tried registering for a past webinar (with after session video) that did have notification emails enabled back then, but there I'm also not receiving the notification mails anymore.

2 REPLIES 2
AshC
LogMeIn Contributor

Re: Registration notification mail

@StijnBerkmortel  It sounds like you've done some good troubleshooting already.  In your case it sounds like the emails are being filtered by your provider or spam settings.  Can you check for all communications from "customercare@logmein.com" ?

StijnBerkmortel
Active Contributor

Re: Registration notification mail

@AshC Also have submitted this ticket internally here, so I'm waiting for some feedback from them. Let's hope that's the case! When I've an update I'll make sure to check it here with you.