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MikePrice1
New Contributor

Video Editor Not Loading Videos

When selecting a video for editing the video is not loading in Chrome. When using Firefox I get an error that no video of the correct file type can be found. 

5 REPLIES 5
AshC
LogMeIn Contributor

Re: Video Editor Not Loding Videos

Sorry, Mike.  Does this happen with all your videos currently?

MikePrice1
New Contributor

Re: Video Editor Not Loding Videos

Yes, all videos have the same issue. 

AshC
LogMeIn Contributor

Re: Video Editor Not Loding Videos

@MikePrice1  If these are recordings that you saved directly to the cloud, in your GoTo account, please give us a call so we can figure out what's going on with the account itself. 

Maggiestokes
New Contributor

Re: Video Editor Not Loding Videos

I used to have similar problems. Then I installed the video editor kinemaster pro download at Techbigs.com and the problem was solved.

AshC
LogMeIn Contributor

Re: Video Editor Not Loding Videos

Sorry @Maggiestokes ,  Have you tested the same GoTo video function from an alternate device? 

Were these regular GoToWebinar broadcasts that you hosted from the same PC?