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Video Editor Not Loding Videos

When selecting a video for editing the video is not loading in Chrome. When using Firefox I get an error that no video of the correct file type can be found. 

3 REPLIES 3
LogMeIn Contributor

Re: Video Editor Not Loding Videos

Sorry, Mike.  Does this happen with all your videos currently?

New Contributor

Re: Video Editor Not Loding Videos

Yes, all videos have the same issue. 

LogMeIn Contributor

Re: Video Editor Not Loding Videos

@MikePrice1  If these are recordings that you saved directly to the cloud, in your GoTo account, please give us a call so we can figure out what's going on with the account itself.