@euridice This is a known issue we are currently addressing with the GoToWebinar web app. I expect a full resolution within the next few weeks.
Thanks for your patience.
Can someone please give us an update on this issue? Still a problem with screen freeze after presenter switch, audio issues, login issues. Video recording is fine and these issues are not seen by all. Didn't have these issues with the webinar version - only seems to be happening with the webcast versions. Please update this thread and let us know is being done to correct these issues.
@b_martinez I believe we are in the final rounds of testing on this issue. Hopefully I will have more information in the coming days, and I thank you for your patience.
@AshC We hosted a webcast last night with 1,200+ attendees. While the experience was better than earlier in the year, there were still a lot of attendees who were getting the frozen screen, no audio, no video. Also, while many were presented with the survey afterwards, many were not. Please let me know how I can help diagnose the continued problems with webcasts.
@geoffwebinar Specifically, the issue resolved related to changing presenter, and webcast attendees having to refresh their screen before the ability to see the new desktop became available.
For those participants who did not receive surveys, we would need to investigate those on a case by case basis. You could collect the affected email address' of those who reported no follow up, and send them to Customer Support for Engineers to trace the webinar communications.
I also had people not receive surveys yesterday. Just chiming in in case this is a growing issue,