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Chris_CGN's avatar
Chris_CGN
New Contributor
6 years ago
Solved

Webinar Registration Link now leads to my cloud recording?

Hey there. If someone clicks on the GTW-registration link after the webinar has ended, they can view the recording. But i dont want that ... So, how can I prevent customers from seeing my recordings? Thank you Chris

  • AshC's avatar
    AshC
    6 years ago

    Chris_CGN  The only way for an old registration link to lead to a cloud recording is if that scheduled webinar had checked the feature for 'send new registrants to the recording' on the emails customization section. 

     

    ** We plan to change the default behavior for this in the future.

101 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    CEATI  There are a few big changes coming in the next couple of months.  Sorry I can't comment on the development until then, though I can say it does include the unification of some of the GoTo service functions.

  • CEATI's avatar
    CEATI
    New Member
    5 years ago

    ** We plan to change the default behavior for this in the future.

     

    Hi,

     

    This is very important to our oganization.

     

    Any estimated delivery date for this one?

     

    Thanks!

  • julieswork's avatar
    julieswork
    Active Contributor
    6 years ago
    Believe that was an operator error issue as we were new to the platform then.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi,

    Soon wee plan to make recording attachments to follow-up events optional, where you can set the default as 'disabled'.

  • Leigh Strinsky's avatar
    Leigh Strinsky
    Contributor
    6 years ago

    Hi there,

    You should be able to disable this on the event level.  Go into an upcoming event, click the registration section and you will see that you can select "after webinar video" Make sure there is nothing there.  Also make sure that your follow up email doesn't have a video selected. That choice is below the text box on the editing page.   

     

    You should also go into a previous webinar (registration section) and make sure that you don't have "after webinar video" assigned to the event.

     

    And finally, delete your recording from the cloud. That should take care of your issue!

  • Golder's avatar
    Golder
    Active Contributor
    6 years ago

    I learned today that if you use GoToWebinar to send an email to registered attendees that did not attend, they automatically get a link to the webinar recording. We do not want this to be automated. We use on demand when we want to share our recordings, because we need to add the attendee evaluations to the the Survey feature.  WE DO NOT WANT TO AUTOMATICALLY SHARE OUR RECORDINGS FOR PROPRIETARY REASONS, whether we send a post webinar email or not.

     

    If this is not corrected, we will remove our business from GoToWebinar under both of our licenses.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    OliviaJi   I will try to get a new update from the team soon.

  • OliviaJi's avatar
    OliviaJi
    New Contributor
    6 years ago

    Hi Ash,

     

    Is there an update on when the ability to delete past events or restrict registration for past events will be enabled?

     

    Many thanks,

    Olivia

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Chris_CGN  The only way for an old registration link to lead to a cloud recording is if that scheduled webinar had checked the feature for 'send new registrants to the recording' on the emails customization section. 

     

    ** We plan to change the default behavior for this in the future.

  • Chris_CGN's avatar
    Chris_CGN
    New Contributor
    6 years ago

    Many thanks for your quick reply.

     

    I´ve checked my settings and there is no video selected in "After Session Video".

    I do not want to generally prevent the distribution of the records. I just want to decide who gets to see them. So, delete it from the GoTo cloud is  no option.

     

    Maybe its easier with an example. Look at  https://register.gotowebinar.com/rt/4436502337009404687

    This Webinar is over. Anyone who has this link saved can view the record after filling in the registration fields.

    I would like a site that says "The webinar is over. If you want to see the record please contact {mymail or phone-numer}."