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New Contributor

Where do I find the recording?

I just held and recorded a webinar. When I closed out, the program never prompted me to covert the recording and now I can't find where the recorded file is. I use a PC, if that helps.
7 REPLIES 7
LogMeIn Manager

Re: Where do I find the recording?

Hi Brittney,

By default recordings are saved to your Documents folder on a PC, unless you select another location in the GoToMeeting Preferences. It should have the name of your webinar.
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Where do I find the recording?

Hi Glenn,

I have the same issue. I recorded the meeting and now I cannot locate it. I have checked the documents folder where the recordings are stored, but cannot see today's recordings.

Please help me. It is Urgent and Very important.

Regards,

KA
LogMeIn Manager

Re: Where do I find the recording?

Hi, if you launch the Recording Manager, does it show your recording needing to be converted still? http://support.citrixonline.com/en_US/Meeting/knowledge_articles/000207985?title=PC+Recording+Manage...
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Where do I find the recording?

This reply was created from a merged topic originally titled Just had a really successful Webinar with GoToWebinar - I recorded it, but now ca....

We just had a great Webinar - and had it recorded although we didn't have a video or screen sharing, just us talking. I clicked stop recording and closed the webinar, thinking my recording would be saved into my Documents tab but it's nowhere to be found. There has to be a backup somewhere right? We haven't signed onto GoToWebinar yet, and am now a bit worried about doing so, if this could happen again. Can someone help please?
LogMeIn Manager

Re: Where do I find the recording?

Please watch this training video on the Recording Manager: http://support.citrixonline.com/en_US/webinar/video/G2MV00074
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Where do I find the recording?

Thank you, Glenn.  I inadvertently converted a recording to MP4 instead of WMV once.   Is there a way to convert it back and re-convert it WMV?
LogMeIn Manager

Re: Where do I find the recording?

Not to worry, the original recording is saved to another folder and can be converted again when needed. This guide explains how https://community.gotomeeting.com/gotomeeting/topics/using-the-recording-manager
Glenn is a member of the LogMeIn Community Care Team.

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