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LockonCC
Active Contributor

Cached Credentials no longer work?

Slower and slower computer connections... then broken screen blanking, broken multi-monitor support and now broken credentials caching?  At first I thought it was my PC but now I am not able to used saved credentials on both computers I use on a regular basis - "Login failed. (1327)  Enter the Windows user name and password you use when physically sitting at the remote computer."

 

I'm getting so sick of LogMeIn... wish I had more time to explore other options... maybe it's time to just move on to ST.

8 REPLIES 8
AshC
Retired GoTo Contributor

Re: Cached Credentials no longer work?

Hello @LockonCC

I am sorry for the recent connection trouble.

 

If this just started happening, are you able to confirm the operating system versions and endpoint LMI software build installed?


Ash is a member of the LastPass Community Care Team.

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N_Idaho
Active Contributor

Re: Cached Credentials no longer work?

I have the same issue with only this PC out of 250 I have on my acct.

GlennD
GoTo Manager

Re: Cached Credentials no longer work?

Hi @N_Idaho, welcome to the community.

 

Can you provide any more details? Could someone else have updated the credentials on the PC? 

 

Glenn is a member of the GoTo Community Care Team.

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N_Idaho
Active Contributor

Re: Cached Credentials no longer work?

Lol.  No dude.  I've had LMI issues with this one certain PC from the start.  The check box is there for "remember the creds" but when I login the next time it's forgotten them.  Even if I close out the session and re-open it, it has forgotten them already.

GlennD
GoTo Manager

Re: Cached Credentials no longer work?

Okay, so 1 out of 250 computers is having this issue. Have you worked with our support team already? I can PM you a file to enable full debugging mode on this computer so that there are log files generated that can be reviewed.

 

Glenn is a member of the GoTo Community Care Team.

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N_Idaho
Active Contributor

Re: Cached Credentials no longer work?

I have not reached out to support.  When I have in the past I have found then clueless \ worthless.

GaborO
GoTo Contributor

Re: Cached Credentials no longer work?

Hi @N_Idaho,

The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

 

Should the issue still persist, please contact customer support, @GlennD can help you with that.
To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)

 

N_Idaho
Active Contributor

Re: Cached Credentials no longer work?

That fixed it! Thank you very much!