The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Cached Credentials no longer work?
Slower and slower computer connections... then broken screen blanking, broken multi-monitor support and now broken credentials caching? At first I thought it was my PC but now I am not able to used saved credentials on both computers I use on a regular basis - "Login failed. (1327) Enter the Windows user name and password you use when physically sitting at the remote computer."
I'm getting so sick of LogMeIn... wish I had more time to explore other options... maybe it's time to just move on to ST.
Hi N_Idaho,
The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createscShould the issue still persist, please contact customer support, GlennD can help you with that.
To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)
13 Replies
Hi RobertHabib,
We've upgraded to OpenSSL 3.0.x in the new version. The old key, which was generated by an older OpenSSL version, might not be accepted by the 3.0.x version. Especially if the error message is "RSA_check_key returned with invalid RSA key: error:0200007B:lib(4)::reason(123)"
Thank you Gabor. It worked for me (after rebooting the host).
Do you know why it happened to only one computer and not to the other 22 in the same department?
Hi GaborO
Just to say that I've been having this problem in the last few days, and this tip worked for me. Thank you so much!
Eliseo2787 Veo que te comunicaste con nuestro equipo de soporte y pudieron resolver el problema.
tengo el mismo problema, pueden ayudarme? error 1327, no guarda credenciales. win 11 y desde app logmein de android. cada vez que inicio sesion tengo que introducir credenciales.
- That fixed it! Thank you very much!
Hi N_Idaho,
The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
"C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createscShould the issue still persist, please contact customer support, GlennD can help you with that.
To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)I have not reached out to support. When I have in the past I have found then clueless \ worthless.
Okay, so 1 out of 250 computers is having this issue. Have you worked with our support team already? I can PM you a file to enable full debugging mode on this computer so that there are log files generated that can be reviewed.
Lol. No dude. I've had LMI issues with this one certain PC from the start. The check box is there for "remember the creds" but when I login the next time it's forgotten them. Even if I close out the session and re-open it, it has forgotten them already.
