efanning
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Multiple eMails
We have started getting multiple emails per ticket created, six to be exact. Users are getting the same amount when they submit a new ticket. Can't narrow down to start date, but it appears to have started close to last Wednesday or Thursday. In the images below, I'm showing my inbox and our spam filter both showing the multiple emails from a single ticket. Any idea as to how I can stop this?Solved893Views0likes7CommentsRe: Outlook incident description has no carriage return
Ah, ok, yeah looks like I can post images now. Here is how the email looks coming from GoToResolve and how it is sent from the user (this one usually from HR): Once we pull up the ticket in GoToResolve (Helpdesk), all the carriage returns are removed and looks like this. It was like this in the beginning and was resolved but has since reverted back when the new editor was implemented.1.2KViews1like1CommentUser Portal Question
Great job on the user portal. Before I make our users aware of this portal, we don't use any other Helpdesk other than the IT Helpdesk and we don't use any categories, we're simple that way. It is possible for an admin to "tweak" this so that the end user can't make any of those changes while creating a ticket? If not, that's fine, I can instruct them on how to open a proper ticket for us. ThanksSolved965Views0likes2Comments