SupportMW
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Unattended devices need to be removed message ??
I just got the following message "Some of your devices need to be removed and re-added to ensure proper functioning. Learn more" When I clicked on show me the affected devices, the result is 496 of my 504 devices need to be removed? What happened over the weekend? I can't remove and reinstall 500 devices, is this some type of reporting error?30Views0likes3CommentsRe: Ability to see who is connected to remote devices while the session is still active
UPDATE: You can now see the current connections by going into REPORTING. You will see the Started time of the sessions and the Ended time will show 12/31/1069 if the session is still going. In addition, the Duration column will be blank.67Views0likes0CommentsUnable to transfer files in new desktop version 1.11.2.116
We were updated to the new desktop console 1.11.2.116 last week and have found a number of unattended devices where file transfer no longer works. It opens a file transfer window in the sessions pane, but the session window is blank. If file transfer is pressed multiple time to try to get it to work, each time it's pressed it also opens up a blank file transfer session. We have seen the same issue with using file manager to an unattended device we are not connected to. This does appear to be intermittant. Unattended Resolve version is 1.18.0.4785472Views0likes9CommentsGoTo.Resolve.PatchManagement.Client.exe Crashing Windows 7 PCs and Must be Uninstalled
In the past 2 days we have had 4 Windows 7 PC Lock up. After rebooting we see some erorrs in the windows error log and within 2 minutes the PCs lock up again - can't even connect from a different PC on the same network . The only way to resolve this is to uninstall GoToResolve. Once uninstalled, never locking up again. Description: A .NET application failed. Application: GoTo.Resolve.Alerts.Monitor.App.exe Path: C:\Program Files (x86)\GoTo Resolve Unattended\3981505752341795654\externalmodules\AlertsModule\1.2024.0319.1\GoTo.Resolve.Alerts.Monitor.App.exe Message: GC heap initialization failed with error 0x8007000E Failed to create CoreCLR, HRESULT: 0x8007000E I don't know if there has been a new update pushed out, but this just started happening yesterday. Hopefully this gets attention as it's crashing our customer's PCs and interrupting their business. I just opened a support ticket # 20224689 and am awaiting a resolution Is there any way to disable the anti virus, windows updates, patch management funcitonality? We just need remote access560Views0likes1CommentAbility to see who is connected to remote devices while the session is still active
Currently you have to wait until a session has ended before the session shows up in reports. It would be very helpful to be able to see who is connected to a remote device while the session is still in progress. We are a large support center and there are times we need to know who is currently connected to a customer and the ability to see the connections real time would be a great improvement