Calls going silent
Dears, one of our clients is facing problems with the Go To app during calls. After a random amount of time, the calls go silent and the user has to hang up. I have already contacted support, who did not notice anything unusual in the logs, and I have also checked the firewall, topics like UDP connection limits, etc. Can you help me? On this case, the call went silent at this time 15:16.
Device list and inventory list link
Hi, Found out about an issue: I had device hostname SMA00388 . Then agent was removed and Windows was reinstalled on the device, therefore it was deleted from Devices list. Then after configuring a computer again with same hostname and adding it to devices all seems fine, but the link between Devices and Invetory items is deactivated I saw i can activate it again on inventory item with that Then the link button starts working again and i can click it But it sends me to the link below, which then says that there is no device like that And when i manually go to the device with that hostname and look at the link in the browser - it looks abosolutely differently. So a question how to enable a link with added again device? And if it is not possible what is even the point of "activating link" again button?
Elevating as a service
When a customer connects to us we often need admin privileges, which requires us to enter an admin username and password into the Technician Console on our side. If the client doesn't want to share admin credentials with us, is there a way for them to elevate the session on their end? GoToAssist Corporate allows us to elevate the session so that the UAC prompt shows on the customer's side-- meaning it can be elevated without them needing to share their account credentials with us. Any help is greatly appreciated!Goto Decline call option doesn't work
I am using Goto Connect version 4.14.0 and when a call comes in I am given the option to decline or answer. The decline option does nothing and the call continues to ring. I have pressed the decline button repeatedly and it has no effect. Even the drop down option of sending to voicemail doesn't work. Any help is appreciated.
Unattended Access Failing – Connecting Then Drops
We have about 100 devices we've deployed the unattended MSI to via Intune. It's been working fine since last year but as of late we are unable to log into the majority of the devices. A mixture of 22H2/23h2 (Zoom Rooms) devices. Still looking into the details (Windows updates have been paused on these devices but seeing if perhaps manual updates have been performed by one of our teams). MSI is 7.5.2 1119.0. They show in the LogMeIn rescue technician console, are online, and functional, and we can authenticate (and Intune reporting indicates the software is still installed on these devices), but after authentication it says connecting for about 20 seconds and then disappears. Happening to all of us, and on most of the deployed to devices. Is there an optimal way to identify root cause here? I'm waiting on our onsite team to validate connectivity, restart the devices, verify no recent updates, validate what firewall we're using on these devices/any changes to Forcepoint or CrowdStrike, etc., but just curious if there might be something I'm missing in the meantime. For what it's worth I installed on one of my test devices, it didn't work initially, but subsequently it did (unsure if this coincided with a message I saw "This session has expired and can no longer be used, to start a new session this applet must be downloaded again" from the host device after the initial attempt. I closed this message and then attempted remoting in again and then it worked, however is consistently doesn't work on the other devices. I also see that a new version of the MSI via the admin center unattended install. I've packaged it and plan on testing the new version to determine if this remediates but only want to do that if necessary. Any requirements/logs/etc. I should be homing in on, here? Any help is appreciated!
Gotoconnect Analytics
Hello Team, For some reason I can't pull missed call reports based on the queue or direct extensions or sometimes even direct users I tried all the filters available on the new view to pull the missed call per rep report but unfortunately I could not get any data the classic view had it not sure what happened !!Failing to install goto endpoint antivirus
Error Application error 1000 {"timestamp":"2025-03-05 10:20:41","pid":1000,"type":"error","source":"Application Error","description":["GoTo.Resolve.Antivirus.App.exe","1.2025.224.2","66470000"],"index":2,"value":3} Error .NET Runtime 1026 {"timestamp":"2025-03-05 10:28:51","pid":1026,"type":"error","source":".NET Runtime","description":["Application: GoTo.Resolve.Antivirus.App.exe\nCoreCLR Version: 8.0.624.26715\n.NET Version: 8.0.6\nDescription: The process was terminated due to an unhandled exception.\nException Info: System.InvalidOperationException: Category does not exist.\r\n at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)\r\n at System.Diagnostics.PerformanceCounter.InitializeImpl()\r\n at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)\r\n at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)\r\n at GoTo.Resolve.Antivirus.App.Extensions.ProcessExtensions.FindIndexedProcessName(Int32 pid) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Extensions\\ProcessExtensions.cs:line 23\r\n at GoTo.Resolve.Antivirus.App.Extensions.ProcessExtensions.Parent(Process process) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Extensions\\ProcessExtensions.cs:line 10\r\n at GoTo.Resolve.Antivirus.App.Infrastructure.Services.AppShutdown.AppShutdownService..ctor(IHostApplicationLifetime hostApplicationLifetime, ILogger`1 logger) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Infrastructure\\Services\\AppShutdown\\AppShutdownService.cs:line 28\r\n at System.RuntimeMethodHandle.InvokeMethod(Object target, Void** arguments, Signature sig, Boolean isConstructor)\r\n at System.Reflection.MethodBaseInvoker.InvokeDirectByRefWithFewArgs(Object obj, Span`1 copyOfArgs, BindingFlags invokeAttr)\r\n at System.Reflection.MethodBaseInvoker.InvokeWithFewArgs(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)\r\n at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(ServiceIdentifier serviceIdentifier)\r\n at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(ServiceIdentifier serviceIdentifier, ServiceProviderEngineScope serviceProviderEngineScope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceProviderEngineScope.GetService(Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(IServiceProvider provider, Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitIEnumerable(IEnumerableCallSite enumerableCallSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)\r\n at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(ServiceIdentifier serviceIdentifier)\r\n at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(ServiceIdentifier serviceIdentifier, ServiceProviderEngineScope serviceProviderEngineScope)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(IServiceProvider provider, Type serviceType)\r\n at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[T](IServiceProvider provider)\r\n at Microsoft.Extensions.Hosting.Internal.Host.StartAsync(CancellationToken cancellationToken)\r\n at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)\r\n at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token)\r\n at GoTo.Resolve.Antivirus.App.Program.Main(String[] args) in D:\\a\\1\\s\\GoTo.Resolve.Antivirus.App\\Program.cs:line 22\r\n at GoTo.Resolve.Antivirus.App.Program.<Main>(String[] args)\n"],"index":3,"value":3}
LogMeIn Rescue keeps kicking us out every couple of minutes
Hi, we have a third party that uses LogMeIn Rescue for support that CAN connect but they are reporting that they are getting kicked out every few minutes. On our Firewall, we have set up LAN >> WAN Source is: Our Internal IP range Destination is the following FQDN's (below) which I found on support.logmeinrescue.com Ports HTTP/HTTPS *.logmein.com *.logmeinrescue.com *.logmeinrescue-enterprise.com *.logmein-gateway.com update-cdn.logmeinrescue.com *.logmein123.com *.123rescue.com *.support.me *.rescuemobile.com *.oty.com *.logmeininc.com *.remoteview.logmein.com *.turn.console.gotoassist.com *.logmein123.eu *.logmeinrescue.eu *.logmein.eu *.logmeinrescue-enterprise.eu *.rescuemobile.eu Have I missed any FQDN's that may be causing the issue? Or is there anything else I need to add, maybe IP's or extra ports. If we make it destination ANY, then all works fine so it must be the destination FQDN's to something else missing. Many thanks for your time.
