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Change support name
Good morning, maybe someone can help me, I can't find the section to change the name in remote support (see screenshot), at the moment my name appears "Cristiano" but I would like to be able to change it with name and surname + name + company name, this to always be recognized uniquely by the customer, given the many scams that go around with support. Any ideas?, thanks greetings from a warm ItalyRDP session names not displayed
Good morning, I really appreciate the new feature to be able to choose the session to connect to in RDP, I tested it and everything works, the only strange thing is that when I try to connect I don't see the name of the sessions but this, I attach screenshot. Thanks, regards Cristiano
Sync delete task for user
Hi, Not sure if anyone noticed it, but i tested users sync from Entra/Azure to Goto Organization and Admin panel And when new user is created - provision sends data about user to goto, and user is created But when i remove user from the "sync group" or even delete the user, and then try to sync, it says below on the action that has been processed. But on the Organization and Admin panel side user persists. And when i run the provision again in Entra, i see the delete task was actually sent to Goto, but nothing then was removed up there as i mentioned. And when i run the User sync in the Admin panel in goto afterwards, i see also that nothing changed Can anyone suggest what is going wrong in here?
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