UnrulyCryptid
5 months agoNew Contributor
Mass issues with Headset Controls
We have multiple users with GoTo softphones using the goto connect app and we are using polycom voyager 4320 wireless headsets. Some of the users (not all!) are not able to use the headset call button to answer or hang up on phone calls. They will hear "answering call" and then nothing happens. I had the same issue with mine, and I resolved my own issue by closing PolyLens app. This did not resolve the issue for other users. Goto support suggested calling Polycom, but I don't see how that is the issue of the headset just yet... anyone else have suggestions?
The users with ongoing issues never had the headset controls working.