Forum Discussion

jstrittmatter's avatar
jstrittmatter
Active Contributor
4 months ago

Yealink T54W with an EXP50

Situation: The EXP50 displays "Welcome Loading...Please Wait" and never does anything. I did a Google search and found that it is a firmware issue. I uploaded firmware 96.86.254.850, and the EXP50 worked briefly before the phone reverted back to the previous firmware, which I assume is a GoTo Connect setting.

 

I did submit a case on this exact issue, but there are no other case notes on what support did to fix it, and it is now impacting other users with the same exact setup. 

 

Has anyone else experienced this issue, and what needs to be done to resolve it?

  • KateG's avatar
    KateG
    4 months ago

    Hi jstrittmatter nice to see you, 

     

    I reviewed the case notes from your call back in April.

     

    It appears that the phone was disabled from the settings and the agent sent a .rom file to upload from Yealink. Do you still have the file? If so you can disable the affected phones from the server and update it with the .rom file. 

     

    Let me know how it goes. 

  • Ken_PittTech's avatar
    Ken_PittTech
    Active Contributor
    4 months ago

    We had this happen as well. We have 2 PBX/locations that had working phones with the add-on.

    I did the same thing as you and manually upgraded the firmware, it worked for a second then GoTo pushed the firmware back.

    Strangely, if I swapped out the T54w with one I had in the shelf it came up and everything worked.

  • KateG's avatar
    KateG
    GoTo Manager
    4 months ago

    Hi jstrittmatter nice to see you, 

     

    I reviewed the case notes from your call back in April.

     

    It appears that the phone was disabled from the settings and the agent sent a .rom file to upload from Yealink. Do you still have the file? If so you can disable the affected phones from the server and update it with the .rom file. 

     

    Let me know how it goes. 

  • jstrittmatter's avatar
    jstrittmatter
    Active Contributor
    2 months ago

    KateGThanks for retrieving the instructions on this issue for me.  It fixed the issue I was having. 

    Does GoTo plan on releasing any new versions of the firmware for the phones?

  • M_Adams's avatar
    M_Adams
    Contributor
    2 months ago

    This may not be directly related but we have had some issues with the EXP 50 as well, Especially if the main phone was powered POE. The exp would sometimes be stuck on the welcome screen. We just started using a power supply in the exp 50 and we have had less problems.