The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Unable to see today's webinar Analytics
Hi, we just ran a webinar successfully - we had a full room and we recorded our webinar.
However, my dashboard says that we had no attendees. Can anyone assist?
Thanks
Caroline
Hello,
I apologize for the recent reporting issues.
We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days.
Please reference our status page for resolution updates: https://status.gotomeeting.com/
24 Replies
I'm sorry about that. If you are still missing reporting data then please click my Community name to send a message confirming the affected IDs and date/time of their broadcasts.
I keep seeing notifications that last week's reporting issues were fixed and in some instances they are.
However, in our account, when I try to view the insights page with all of the survey, attentiveness numbers and all of that, it loads for a brief second and then tells me that there's an error. So the data must be there but it's not loading. I've tried an incognito window, a different browser, and clearing my cache and nothing seems to work.
Please see the capture of the issue and what happens: https://www.screencast.com/t/nJDXw3JkM
Hi Ash C, the situation is much worse than I thought. Many attendees of the webinar held last Thursday received the follow-up email reserved to absents. The webinar involved more than 500 attendees, the consequences are quite a disaster. Can you propose a solution asap?
Moreover, the online status says that all was corrected on May 17 and that data are now available. This is not the case for my webinar. There are reports available, but their contents are wrong! It is very urgent to get the correct data given our engagement with the attendees. As an example, see the figure below, made now (Monday 18 May).
Thanks.
Hello,
I apologize for the recent reporting issues.
We experienced a data disruption this week of GoToWebinar session analytics which should be fully restored in the coming days.
Please reference our status page for resolution updates: https://status.gotomeeting.com/
I apologize, some data is still being rebuilt and may take up to 72 more hours.
This issue has not been resolved. I have webinar questions generated during an executive presentation session 930-1030A MST yesterday that are still missing.
I did a webinaire yesterday ( like a good 18 hours ago) and I still can't have the question in the report ( neither question or participation report) . I know that it took more than 4 hour to get the participation report and the recording but is it normal after all that time to not have the question ?
Thank you
Good to know, and you are lucky, this is not yet solved on my side! I will wait 72h as suggested by GTW.
The problem is solved. Thanks.
We have similar issues with our webinar of May 14.
There were incidents yesterday. GTW is working on it.
More details at https://status.gotomeeting.com/
Identified - Due to technical difficulties, reports for webinars hosted between 05/14, 15:00 UTC until 05/14 22:00 UTC may currently be unavailable. Our engineering team is working diligently on the resolution and the reports are likely to be available in the next 72 hours.
May 15, 10:41 UTC
