How do I contact GoTo Connect Support?

mkeaton Call Me remains an option for customers who are signed in on our support sites, but thank you for mentioning it as there seems to be a technical issue with right now and our team is working on it.

GlennD  - Maybe you could update your post in this thread? The call back options is no longer.. an option. Now you must call in to get support. Kinda lame to remove that,  its not like support would make more or less calls this way.

That's unfortunate, I understand the reasoning but as the solo IT person in our org I rarely have time to sit down for a call, email in some cases is much more efficient as I can try fixes whenever I have a few minutes.

Hi pdxmunkel, welcome to the community.

We are not offering email support as it is generally slow an inefficient. You are welcome to post any questions or issues you are having here in the community, as long as they are not billing related.

I keep striking out when trying to find an email or form to fill out, it always wants me to call in.  Is there a way to open a ticket without having to call in, get a call back etc.?  I have had my last several tickets closed because they always just want to talk to me, I sadly don't have time to sit on the phone, I would just like an email with solution or instructions.  Thanks!

SoMol Contact Support is display in bold at the top of our support page and on every support article. Using Google to find phone numbers for businesses is how people end up getting scammed. 

mkeaton after talking to the team I learned that the issue is that the file extension is uppercase. Can you rename or resave the JPG file to have a lowercase extension? ‘image.jpg’ will work, but ‘image.JPG’ causes issues. 

I learned something new too!

KateG  Cant attach any document, wont accept any document type.  So lets say I wanted support to call me back  so I go here https://support.goto.com/connect/contact?articleTitle=How%20do%20I%20contact%20customer%20support%3F&articleID=jive-contact-customer-support-ss as instructed, i fill everything out, at the end I attach a screenshot of the issue.. well it gives me an error that its not the right document type (its JPEG). It wont let me simply remove the attachment and continue on, I have to refresh to start over so it will then drop the bad attachment.

This is reproducible on my end so might just go through the steps and see if it also gives you the error. And then if its just me on the little island of failure and I can just let it be lol. 😃

Thank you Kate!!

mkeaton good to see you! 

Sorry for the delay here, to make sure I got this right,  when you refresh the page the attachment goes away, but every time you pull up the support page the old attachment is there?