Forum Discussion

WFI's avatar
WFI
Active Contributor
12 months ago

Live Chat to Website

Hello,


I can never seem to get the live chat code to work on our website. Can you give some guidance on it?


How much customization can you do on it? Any flows, or AI?

  • GlennD's avatar
    GlennD
    GoTo Manager
    12 months ago

    Hi WFI,

     

    I take it you are following the steps in this Webchat article, can you provide some more details about what is happening? Which code option are you using and is there any error message?

     

    • WFI's avatar
      WFI
      Active Contributor
      12 months ago

      Yes.

      I've done everything. We have the chat on our website now , but it's not allowing me to 'send' anything...

      • GlennD's avatar
        GlennD
        GoTo Manager
        12 months ago

        So you are able to receive chat messages from someone on your website, but you cannot reply?