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My webcam passes all tests, but in real life fails to connect during a real webinar.
My web cam passes all tests, but when I dial into the webinar I am supposed to be presenting, I can't share the camera. In the Control Panel it just says Connecting... when I hit the share button. What can I do to fix this... the webinar is starting for real soon... thx!
Ps. tryed reinstalling GoTo, my webcam software (Camo), rebooting, all of that. Im running latest macOS.
In our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request. You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process.
6 Replies
- Yes, it seems ½ dozen or so reinstalls will finally trigger the right security settings to be adjusted. Not a webcam problem, but a GoTo bug.
In our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request. You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process.
hi, thx! but "edit the webcam feed" is something I don't have a clue on how to do. How to? I think I need support to send me a webinar link so I can show them what's going on. I am working with a corpororate license holder to present a webinar, and it's not going well...
Like I said, passes all tests but still has problems. I finally got it to connect in the webinar control panel, but the webinar moderator says he can't see me.
Newer Macs have a security setting in the System Preferences where you allow GoTo to access the webcam. Ensure that is set correctly.
