The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Cyralek's avatar
Cyralek
New Contributor
5 years ago
Solved

User Cannot Add Videos when clicking "Engage Your Attendees"

Here is a screenshot that the user is seeing.

 

We have already updated their policy and firewall rules to allow access.

 

  • AshC's avatar
    AshC
    5 years ago

    Cyralek  There may be something up with that Organizer's account.  Please have them call into Customer Support to create a case for us to examine further. 

6 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Cyralek  There may be something up with that Organizer's account.  Please have them call into Customer Support to create a case for us to examine further. 

  • Cyralek's avatar
    Cyralek
    New Contributor
    5 years ago

    User has tried with Microsoft Edge, and Google Chrome, and the issue persists with both.

  • Cyralek's avatar
    Cyralek
    New Contributor
    5 years ago

    User is the only organizer with this issue.  2 others are able to add videos.  Issue persists across different PC or LAN.

  • Cyralek's avatar
    Cyralek
    New Contributor
    5 years ago

    Let me check and get back with you.  Thanks very much!

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Cyralek   Is this the only Organizer in your group experiencing this issue?  

     

    If so, have they tested through a different PC or LAN?