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Forum Discussion

Cyralek's avatar
Cyralek
New Contributor
5 years ago
Solved

User Cannot Add Videos when clicking "Engage Your Attendees"

Here is a screenshot that the user is seeing.

 

We have already updated their policy and firewall rules to allow access.

 

  • AshC's avatar
    AshC
    5 years ago

    Cyralek  There may be something up with that Organizer's account.  Please have them call into Customer Support to create a case for us to examine further. 

6 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Cyralek  There may be something up with that Organizer's account.  Please have them call into Customer Support to create a case for us to examine further. 

  • Cyralek's avatar
    Cyralek
    New Contributor
    5 years ago

    User has tried with Microsoft Edge, and Google Chrome, and the issue persists with both.

  • Cyralek's avatar
    Cyralek
    New Contributor
    5 years ago

    User is the only organizer with this issue.  2 others are able to add videos.  Issue persists across different PC or LAN.

  • Cyralek's avatar
    Cyralek
    New Contributor
    5 years ago

    Let me check and get back with you.  Thanks very much!

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Cyralek   Is this the only Organizer in your group experiencing this issue?  

     

    If so, have they tested through a different PC or LAN?