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raahh's avatar
raahh
New Contributor
3 years ago

issue with connecting to sessions using the LogMeInRescue Tech console version 7.5

With the new update to version 7.5, our LogMeIn Rescue Technician Console sessions are not working as smoothly or efficiently as previously.

 

We have several staff members using the program to remotely connect to client computers and what's happening is the following:

the remote session does not connect as quickly as prior to the update

the remote session does not automatically connect, the message we'll see is 'connecting' and it'll stay like that for around 30 seconds. At which point it won't actually connect us, it'll revert back to where we need to click the 'Launch Remote Control Session' option one more time to successfully connect.

 

we're all using Windows computers and our clients (that we're connecting to) all are using either Windows 10, 11, 32/64 bit and sometimes we connect to MAC's

 

We have tried uninstalling and reinstalling the LogMeInRescue Tech Console to no avail.

 

Do you know why this is happening and what the fix will be?

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  • Josh77's avatar
    Josh77
    New Contributor
    3 years ago

    I have found that some users have better luck with 7.5 and some with 7.12, so I have recommended to them that until a patch or new version update is released to use whichever works best for them individually. I have personally found better success with 7.12. 

  • session9336's avatar
    session9336
    New Contributor
    3 years ago

    My organization is also experiencing the same issues with  version 7.5 as well as previous ones. which version do you currently have installed or recommend to alleviate these problems? 

  • smather's avatar
    smather
    New Contributor
    3 years ago

    I decided to revert to an earlier version. Easy to do. I uninstalled the current version just to be safe. Then went into downloads and re-installed the previous version. Went smoothly. I recommend, at least until they get this problem fixed.

  • smather's avatar
    smather
    New Contributor
    3 years ago
    Exactly the same issue here. Also wondering when there will be a fix. It's awkward waiting for permission to share the client's desktop until it times out and then resubmitting before getting in.
  • Josh77's avatar
    Josh77
    New Contributor
    3 years ago

    I too have been seeing this issue occur within my organization. I have yet to find any solutions and haven't found any other posts with this exact problem. I have tried uninstalling and reinstalling as well, have tried both the 7.5 and 7.12 versions of LMI Rescue. It happens with users both in-office and at home (on and off VPN). 

     

    I would appreciate so help with this issue as well.