Recent Discussions
Question about Logmein AV
I have installed logmein on a machine and I also have Logmein AV. My doubt is the following. Can I leave the logmein with the service disabled that this does not affect the Logmein AV? They are two separate services. I would like to know the impact of this.DiegoDash2 days agoActive Contributor13Views0likes1CommentLMI AV - Installation failed!
Hi community! I've got an issue with a brand new PC. Do you know if there is a timing for LMI AV to be supported on Windows 11 24H2? ("Version 7.9.9.381 is not compatible with Windows 10 Pro 24H2 (10.0.26100.1742).Please download the latest installation kit.") <img src="https://www.accoplas.fr/images/LMIAV.png" alt=""/> error messageXav_prl7 days agoActive Contributor202Views0likes9CommentsSaved password is invalid, please log in manually - occurs with every new LogMein Client session
Hi, our users have encountered a login issue. Every time, when they start a new LogMein Client session, it asks for their password. Credentials have to be entered every time, even though they are saved. Are there any options to fix this?Georgiy9 days agoActive Contributor157Views0likes7CommentsI try to add 25 computers but I get this?
I cannot add 25 computers to my suscription, but when I select "125" I see this text: "Your current Central subscription will be cancelled and rebooked at a lower rate. This will also restart your service period." What this means? it's confusing because I already pay for 100 computers in august and my current suscription its valid until august 2025. Y pay 550 USD in august for 100 computers, now they want to charge me 777 usd for 125 computers, but how this works? I already pay 550! they will refund me the 550usd and then charge me 777 usd? or they will charge me just the difference. is not clear, and there is no email / chat support!caballo200010 days agoActive Contributor11Views0likes2CommentsCopy and paste in remote CMD
Hi guys, Since the last update to LMI Client, every time I go in to the remote CMD I'm unable to paste anything in to the window. I have the option to paste, but when I do it just moves the cursor in a few characters. I've tried right clicking, Ctrl + V but nothing. Is anyone else experiencing the same?plc198213 days agoActive Contributor1.4KViews2likes4CommentsGoTo and Logmein's Failure to keep up with IT Needs - Microsoft ID Authentication
More and More computers are being setup with Microsoft ID Authentication and Logmein Central has NO METHOD to Authenticate! I have been a LogMein Central Admin for 10 years and have had no problem Logging into remote computer's connected to our Domain or had Local Profiles. If I did it was because I had the wrong username or password. The verbiage in the Authentication portion of a remote connection states: 'Enter the Windows user name and password you use when physically sitting at the remote computer.' Well that's just more and more wrong these days. New computers running Windows 11 and 10 are forcing setups to use a Microsoft ID and making it increasingly hard to setup a local profile. More and more computers are using Windows Hello. Biometrics, or pincodes are the only things users ever use to get into their machines. Both of which Logmein has no method to Authenticate with. This is becoming more and more frustrating as I need to connect to these PC's and GoTo / Logmein Support has no legitimate answer on how to connect! I am surprised there aren't more articles from frustrated Admins like myself. After this post I have to start looking for a GoTo/Logmein Replacement because it doesn't look like they are going to do anything or that they even recognize there is a problem. It's not going to go away it's just going to get worse as Microsoft moves farther away from local profiles.CkGottafly19 days agoNew Contributor226Views0likes3CommentsCTRL ALT DEL issue
CTRL ALT DEL is once again plaguing us, noticed it two days ago and thought maybe a glitch so have been logging in through RDP. I see that there is a fix to use the older version. Does anyone have the fix link here? I see that KateG is requesting us to message her by click her name, but i do not see where once i click here name. Can someone provide the rollback version please or could KateG inbox me with a link. Thank you, JimSolvedMCTJIm21 days agoActive Contributor238Views0likes18CommentsCtrl-Alt-Delete issue again
(EDIT: May have put this in wrong forum. Apologies. Can't find delete button.) Initial stages of troubleshooting, but right now accessing two different servers running LogMeIn: GOOD: Version 4.1.0.15576 (Jul 12 2024) BAD: Version 4.1.0.15702 (Sep 17 2024) Ctrl-Alt-Del works only on 15576, but not on 15702. Basic setup on both, using administrative logins to access them in LogMeIn. Anyone else seeing this?SolvedMarkusSTS24 days agoActive Contributor197Views0likes6CommentsTrouble logging in to virtual servers running 15702
We have started noticing that we can get to the Ctrl+Alt+Del lock screen of serval servers but cannot pass the saved password or press the key combination to get to the unlock page. The other functions (remote CMD and remote file explorer) are working just fine and we have rebooted the servers and tried logging in from the web portal with no change. On some of the servers we have access to other systems on the same network and can RDP to the servers with no trouble so the Windows OS and login process appear to be running just fine. The only pattern we have seen is that they are all VM's and are all running LMI build 15702. Any thoughts or help with this?LukeS27 days agoActive Contributor203Views1like10CommentsConnected laptop acts entirely different when lid is open versus closed
I recently purchased an ASUS laptop and added it to our Central account as a device to connect to. Laptop is Windows 11 Home, and it has integrated Intel Xe graphics. No dedicated GPU and no external monitors hooked up to it. The laptop was configured to never go to sleep when on AC power, and power mode was set to performance. The first two days of use had no issues. The lid was closed, and I was able to do my work remotely. Immediately after two days I noticed the following behavior: Some of my Windows programs and folders will either open or not open. File explorer will not show at all. Entirely a hit or miss on what will open. The Start menu will not display when clicked on. I can open a program like MS Edge, but I cannot close it. I can Alt+Tab to see the available open windows to cycle thru, but it will not display the window I want. Here's what happens next... When my laptop lid is opened, all of these windows and registered clicks will then work. Meaning that instance of MS Excel I tried to open or File Explorer will pop up multiple times. Basically, it appears everything decides to "work" once the laptop's lid is open. Before anyone says it's the laptop, I hooked up an external monitor to see if it has to do with the lid being closed at all. I can confirm the issues are NOT repeated with an external monitor. Laptop works like normal. We have a Dell Latitude laptop connected to our Central account, and after turning off all the sleep settings etc.., that one has no issues when the lid is closed. Apps and windows work perfectly fine. It also has an integrated Intel GPU (I forget if it's Xe or an older chip). So, in short, I need help troubleshooting why this is happening when the lid is closed and connected to Logmein and how to make it work while keeping the lid closed.BravaCentauri832 months agoNew Contributor54Views0likes3Comments