Can't type characters requiring the shift key on some remote sessions

[550c]

Hello, the issue occurs within the GoToResolve desktop application. It occurs when I select either shift and try to type the @ symbol. It stopped for a while so I didn't come back to check this post but yesterday it started again and I was unable to log in to a system. I do see the little transparent special symbol tabs appear when selecting shift. It takes me to the devices window but it will frequently cause the program to hang for a bit and sometimes the current sessions will stop connecting. 

[GlennD]

@550c does it matter which Shift key you use like DustyD mentioned? Does it happen when you just type in Word or Notepad?  

[550c]

Hello Glenn,
Thanks for helping with this. It does not matter which shift key I use and it behaves normally when typing in notepad. What occurs is after pressing and holding shift and selecting the @ key, the window focus switches to the help desk section of the GoToResolve windows app, running on windows 10. This occurs when trying to connect and type in a remote connection login screen for a Windows Server 2016 system. I tried to use it today to be more accurate with my description to you. It is not consistent, sometimes I can use it without issue and other times it will respond as described above.

[DustyD]

Sry for late reply, was travelling today. No, I only see the highlighted Ctrl Shift, etc boxes when using the left Shift key. The right one gets no response. Same behaviour in Notepad.