Hi Matt,
I'm very sorry to hear about this abuse.
Please reference this article regarding fraudulent use of GoToAssist: https://support.logmeininc.com/gotoassist-remote-support/help/report-abuse-g2ars040007
you guys need stop all remote assit from India ! They are talking people into connecting to them first so they can remote connect to them and destroy and steal information from them ! This is a security issue and people think you guys are the ones doing it ! If you watch youtube on scammers and their is a lot they are always using your program giving you guys and the program a bad name and i'm sure will end up someone looking for a law suit one these days !