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Forum Discussion
Display the contact name instead of called from number
Hello, I received this incredible message from support:
Thank you for your feedback. I have received feedback from colleagues. Unfortunately, the app is not able to display an external phone number as a contact instead of a number. Unfortunately the application is not yet able to identify the incoming phone number, only the internal one (the number within the PBX network). I'm sorry, if you would like to get in touch with our development team regarding this, please write to us on our community page.
Selling Phone Cloud that is unable to display a contact instead of a number? I have few words to show my incomprehension. My first mobile phone could do that, I think yours too. and nobody wants that? I do not believe that.
Sales staff in Germany have not been available for 1 week. When I call the German headquarters, the tape of the answering machine tells me it is full? Does goto still exist as a company?
17 Replies
Hi there, has this been resolved? My team and I have been experiencing this issue.
Thank you. Sorry for the confusion, I was actually looking for a way to export local contacts from my desktop app, not company contacts. I looked again briefly and didn't see any way to do that.
Hi - it does not appear that this has been fixed. This is a serious bug that impacts productivity. This seems like such a simple issue that should be core functionality, it is hard to fathom that this doesn't work.
The ETA for this fix was January - can you provide a new ETA?
Also, is there still no way to export an individual user's contacts? I have not tried this for a while.
I have not received a solution to this yet. I just checked again and it has not been corrected. Just to be clear, here is the issue:
The "recent activity" page for calls does not consistently show the contact name in the list, it only shows the phone number. If I click on a number, then it displays the contact name at the top of the screen for the number selected, but the "recent activity" list still does not show that name. It seems silly to have to click on a number to see the contact name instead of being able to scan the list of contact names instead of phone numbers.
Did you get the solution or you still waiting for the team?
this isn't for caller ID, it is the contact name display in "recent activity" in the phone tab. most of the numbers are associated with a contact and display the contact name in other places, like the messaging tab. In "recent activity" it just shows the phone number, which isn't helpful.
Has this issue been addressed? I am experiencing this issue again this week. Contact functionality has been spotty and seems like it has taken a step backwards.
