The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Live Chat to Website
Hello,
I can never seem to get the live chat code to work on our website. Can you give some guidance on it?
How much customization can you do on it? Any flows, or AI?
10 Replies
We have an Ask the Experts session each week Monday - Thursday that you may find helpful with these newer features.
I think I got it working. Now, my next issue is I have the chat assistance thing working great, but its not showing this "Please wait a moment while we transfer you to a live agent. Thank you."
It should go to the chat queue you set up for it, and then if you're assigned to that queue the message would should be available.
So, looks like that is working however, when I send it, it sends, however, where do I see it on the back end? (the app side)
Thank you, we are taking a look from our side. There is a Chat Queue set up for it already, correct?
- No, it says enter your message, and I write a message but the send icon is grayed out, won't even send. I'm sure I did everything right but maybe there is something in settingsim missing? i followed one of the goto videos.
So you are able to receive chat messages from someone on your website, but you cannot reply?
Yes.
I've done everything. We have the chat on our website now , but it's not allowing me to 'send' anything...
Hi WFI,
I take it you are following the steps in this Webchat article, can you provide some more details about what is happening? Which code option are you using and is there any error message?
