I take it you are following the steps in this Webchat article, can you provide some more details about what is happening? Which code option are you using and is there any error message?
Glenn is a member of the GoTo Community Care Team.
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So you are able to receive chat messages from someone on your website, but you cannot reply?
Glenn is a member of the GoTo Community Care Team.
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No, it says enter your message, and I write a message but the send icon is grayed out, won't even send. I'm sure I did everything right but maybe there is something in settingsim missing? i followed one of the goto videos.
Thank you, we are taking a look from our side. There is a Chat Queue set up for it already, correct?
Glenn is a member of the GoTo Community Care Team.
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@WFI I see the Webchat icon on your Contact Us page and the Submit button looks live, were you able to resolve the issue?
Glenn is a member of the GoTo Community Care Team.
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Glenn is a member of the GoTo Community Care Team.
Was your question answered? Please mark it as an Accepted Solution. Was a post helpful or informative? Give it a Kudo!. Do you want a new feature added? Make sure you Kudo (vote) for the Idea
I think I got it working. Now, my next issue is I have the chat assistance thing working great, but its not showing this "Please wait a moment while we transfer you to a live agent. Thank you."
