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What is a soft phone and why would I use one?

What is a soft phone and does it have any advantages over a desk phone?


GoTo Manager

Re: What is a soft phone and why would I use one?

A soft phone is a phone system application that can be installed on your smartphone or computer, allowing you to make and receive phone calls without the need for desk phones or hardware.  


Soft phones allow you to do everything you can do with a desk phone – but so much more! 

  • Make calls from anywhere! 
  • Presence monitoring – ability to see if people you are trying to call are not available because they are on another call or in a meeting 
  • Quickly and easily switch to a video call 
  • Contacts can be stored in the app which allows for fast, one-click communications 

How do I access a soft phone? 

It’s easy! Just log in to your GoTo account and you will be ready to go! Use the GoTo app on mobile, desktop, and the web to make and receive calls.  


Glenn is a member of the GoTo Community Care Team.

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