Yealink T54W with an EXP50

[jstrittmatter]

Situation: The EXP50 displays "Welcome Loading...Please Wait" and never does anything. I did a Google search and found that it is a firmware issue. I uploaded firmware 96.86.254.850, and the EXP50 worked briefly before the phone reverted back to the previous firmware, which I assume is a GoTo Connect setting.

I did submit a case on this exact issue, but there are no other case notes on what support did to fix it, and it is now impacting other users with the same exact setup. 

Has anyone else experienced this issue, and what needs to be done to resolve it?

[KateG]

Hi @jstrittmatter nice to see you, 

I reviewed the case notes from your call back in April.

It appears that the phone was disabled from the settings and the agent sent a .rom file to upload from Yealink. Do you still have the file? If so you can disable the affected phones from the server and update it with the .rom file. 

Let me know how it goes.