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Isolated Group
Hello. We have a Goto Connect Standard PBX with 100 extensions. For a branch office, I need to create a completely isolated group of extensions, that is: the extensions in the group only communicate with each other and receive and make external calls. This way, there will be an independent number and URA for the group. This isolated group will consist of 20 extensions. I have SuperAdmin rights, but I can't find the features to configure the group and extensions.
"New" softphone
If you must remove the "new softphone" option and force us to use it, please give an option to disable the app popping up on top of other windows when a call comes in. This is a huge disruption during work, and it's kind of crazy that it passed QA at all, much less made it through to users without giving any option to disable it.
GOTO CALL REPORTS
After 6 months with GoTo VoIP now [after Mitel MiCloud], our User Community are happy and productive. Conversely, our Executives are not pleased with GoTo's undeveloped Call Reporting Capabilities. Our Field Leadership has asked us in IT Services to build the following GoTo report capabilities: Call Reports by User Group Filters vs the current Agent name only Filter. More than 20 Agents Max within the Reports Filters. Automated / Scheduled Call Reports: We ran a test of 1 week's call report data and then scheduled same output using the "Schedule Report" process. Unfortunately, the data [Same Agents and Time Delta] were not even close... the scheduled report indicated that one Agent handled twice the Calls of her entire Branch. -Michael Neiger IT Director, Care Advantage, Inc Richmond, VA
Goto Decline call option doesn't work
I am using Goto Connect version 4.14.0 and when a call comes in I am given the option to decline or answer. The decline option does nothing and the call continues to ring. I have pressed the decline button repeatedly and it has no effect. Even the drop down option of sending to voicemail doesn't work. Any help is appreciated.
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