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Order new phone number
Hello GoTo Support, I am trying to add a Brazilian address in GoTo Admin, but I always get the message “Formato de CEP inválido” (Invalid ZIP/Postal Code format), even when using a valid Brazilian postal code (CEP), both with and without the dash (e.g. 57030-170). I have also tried several other valid CEPs and states, but it still doesn't work. Please, can you confirm if there is a limitation for Brazilian addresses in the Admin portal? Is there any workaround or expected fix for this issue? Thank you!
AXIS Video Intercom.
We have a client who bought a AXIS intercom system. One of the features is it has SIP support and integrates with VOIP phone systems. Is this something GoTo Connect supports? Or is it something that is set up on the phone level? I've never been asked something like this before. https://www.axis.com/dam/public/11/dd/a6/datasheet-axis-i8016-lve-network-video-intercom-en-US-485047.pdf That the PDF to the system they installed. I really appreciate anyone's help.
Any Update on Ringtone Options in the GoTo Connect Mobile App?
Is there any update on adding ringtone options to the GoTo Connect mobile app? This has been a long-standing request, and it's something that would seriously improve the user experience. We're not asking for custom tones... just a few built-in alternatives to the default. The current ringtone is jarring. After hearing it every day for years, it honestly makes you want to pull your hair out. We've had the same feedback from clients we support and onboarded with GoTo Connect. We're a long-time GoTo partner and have deployed the platform across multiple businesses. This one issue keeps coming up from our clients, and we're running out of ways to explain why it hasn't been addressed. Can you confirm if this feature is on your roadmap? If so, when can we expect it to be available? If not, why hasn't it been prioritized? What would it take to escalate this to your development team? Appreciate any clarity you can share and hope to see the various ringtone option settings in the new GoTo Connect mobile app build.
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