Forum Discussion

GPM1's avatar
GPM1
New Member
4 years ago

Answer calls through headset

I recently signed up to gotoconnect.  I need to be able to answer and hang up call with just the headset.  Does anyone know how to be able to do that?  Once I answer the phone with the computer I can hear and talk over the head set but I can't answer and hang up with it.  Thanks in advance for any help.

 

Steven

Question

12 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    jstrittmatter I don't have a timeline yet, but I have been following up with the team and will update this thread once I hear more. Thanks for your patience! 

  • jstrittmatter's avatar
    jstrittmatter
    Active Contributor
    3 years ago

    KateG 

    The GoTo app resource center bubble mentions headset controls but there was never an update to the app, as I am still running 0.373.3.35.1.  Here is what is said in the resource center.

     

    1. New! Headset device controls

      Your USB headset devices will now be automatically detected and connected to the GoTo App! Simply use hardware shortcuts from your headset during calls. Learn more ›

      Try it in settings
  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    mkeaton no update at this time, but we will be sure to post to Community when it's available. 

  • mkeaton's avatar
    mkeaton
    Frequent Contributor
    3 years ago

    Looking to see if there are any updates on this. TY!

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi, I will post an update once there is news to share. 

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi jcroelofs,

    I am happy to report that we are working on this currently. I do not have an ETA I can share just yet, but once I do I will post an update here.