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New Contributor

Outlook 2019 plugin

I have tried downloading a GoToMeeting Outlook Plugin (Windows) from here: https://www.gotomeeting.com/de-at/funktionen/quick-one-click-meetings

 

But unfortunately it cannot detect Outlook application installed on my PC for some reason.

I am using: Microsoft Office Porfessional Plus 2019. Outlook Version 1808 (Build 10353.20037 Click-to-Run).

 

I would appreciate any help! Thanks in advance!

 

Kind regards,

Ivan

5 REPLIES 5
LogMeIn Contributor

Re: Outlook 2019 plugin

Hi Ivan, what operating system are you currently working with?

 

Do you know how Outlook was originally installed there?

 

New Contributor

Re: Outlook 2019 plugin

Hi! Thanks for the swift reply!

I am using Windows 10 Enterprise.

I've installed MS Office (including Outlook) using Office Deployment Tool.

 

Theoretically I could downgrade to Outlook 2016 where everything was working fine (I'm afraid I'll have to downgrade other Ms Offiice applications as well).

LogMeIn Contributor

Re: Outlook 2019 plugin

It may be that Outlook is disabling the GoToMeeting plugin without notifying you personally:  https://support.office.com/en-us/article/view-manage-and-install-add-ins-in-office-programs-16278816...

 

See if you can manually enable it, assuming the install is going through correctly.

New Contributor

Re: Outlook 2019 plugin

The problem is that GoToMeeting Plugin is not installed (and therefore cannot be enabled/disabled), because I cannot install the plugin itself. 

  1. I run it
  2. It says that I should close Outlook to continue. I close it
  3. In the next step I get an error message saying: Microsoft Office 2010 or greater needs to be installed for this installation to continue.

Then the program quits. There's an option to add a plugin to Outlook manually, but for that I need an .exe or .dll file. May be that could be a solution. Do you know where I can find .exe/.dll of the GoToMeeting plugin?

LogMeIn Contributor

Re: Outlook 2019 plugin

Hey Ivan, can you see if running the GoToMeeting Outlook file as an Administrator there has any luck getting past the roadblock?

 

Reference guide for this: https://support.goto.com/meeting/help/install-gotomeeting-outlook-in-silent-mode-for-admins-g2m01002...