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New Contributor

Remove the taxes from the total amount for a credit card that is Tax Exempt.

I want to buy a plan online using a US government credit card and need to remove the taxes from the total amount because this type of credit card is Tax Exempt.
3 REPLIES 3
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LogMeIn Manager

Re: Remove the taxes from the total amount for a credit card that is Tax Exempt.

Hi,

You will need to gather the following information and then submit your request to our Support team:  https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151

(a) Billing Customer Name (Company Name, which you obtain from the State Exemption Certificate) 
(b) Billing Customer Address 
(c) Billing Customer City 
(d) Billing Customer State 
(e) Billing Customer Country 
(f) Billing Customer Zip 
(g) Billing Customer Phone 
(h) Billing Customer Email 
(i) Billing Customer Contact (Company Contact Person) 
(j) A copy of the Tax Exemption Certificate
(k) Include the Email address associated with the account

 

Glenn is a member of the LogMeIn Community Care Team.

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Active Contributor

Re: Remove the taxes from the total amount for a credit card that is Tax Exempt.

Good luck with sending anything to support.  Can only use telephone.

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LogMeIn Contributor

Re: Remove the taxes from the total amount for a credit card that is Tax Exempt.

@PeaceLutheran  While we do not currently offer email support for GoTo services, the referenced support template will be used for our tax team, and then an email follow-up will be sent to confirm your account request has been completed.