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New Contributor

Channel Shortcut with name

    I would like to see an option where I could somehow introduce in a channel the name of a person in order to create shortcuts to the same channel for individual customers.

I would then be able to create a shortcut on a customers desktop to one of my channels and I would see their name instead of "Customer" in the name field.

Any thoughts on this feature are welcome, please reply!

Thank you
5 REPLIES 5
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New Contributor

RE: Channel Shortcut with name

I second this Dev request,
most people we support can hardly control a mouse, let alone figure out how to type their name in a field.
We tried making our own (PC) locally hosted webpage with set fields, but it would be good to see some thought from Logmein.
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New Contributor

RE: Channel Shortcut with name

THEY DID IT!

They call it "calling card" and said it will be available with the new version of the techniciam console dec 14.

Can't wait to try the new improvements.

THANK YOU LOG ME IN!!!
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New Contributor

RE: Channel Shortcut with name

Have they instituted the calling card yet? I could not find that change..
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New Contributor

RE: Channel Shortcut with name

They have released the update with the calling card feature.  the newest version of the console has it.  Also, email support and they will send you a PDF with instructions on how to use all the new features.

Paulhma
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New Contributor

RE: Channel Shortcut with name

Here is the PDF link to the New Feature Instructions
 
https://secure.logmeinrescue.com/HelpDesk/Pdfs/rescue_version4_features.pdf
 

Hope this helps!

Mr Boston - Boston Enterprise
503-756-9038
http://www.bostonenterprise.com