Client / End User Ticket CC option
Can this feature be added please. Our end users would like to have the cc option when creating tickets as they sometimes want to add other members of their team in there for visibility. At the moment only an agent can add a cc to a ticket but having the end user being able to add a cc would be a good feature.
Make Filters Persistent
I constantly have to keep changing filters on the Helpdesk to filter out closed and resolved tickets. By default you should only be looking at tickets that are currently open. I have no clue why this system defaults to all tickets.Please at least make filters persistent/sticky, so that once I have filtered the dashboard the way I want to view it, it stays that way. Constantly have to reapply filters throughout the day so that closed and resolved tickets are not cluttering up the view of current tickets we're trying to work on is a must!
Ticket Filtering Bug
I'm unsure if there is a specific place to be reporting bugs other than in Community Discussions, if so please point me there. I ran into this bug today, when switching between filters you have to clear your current filter before applying another one or they will not switch to your new filter choice correctly. For example; This is a filter I made to see any unassigned tickets, "Unassigned" Assignment status: assignmentStatus.unAssigned This is a filter I made to see tickets assigned only to me, with any status not considered closed, "My Tickets" Status: Open, In Progress, On Hold, Blocked, Backlog, waitingOnCustomer, waitingOnPurchase, waitingOnVendor Assigned to: Trevor If I have the Unassigned filter active and choose Filters Icon > Favorite Filters > "My Tickets" the following filter is then activated, leaving out the Assigned to: Trevor portion. Status: Open, In Progress, On Hold, Blocked, Backlog, waitingOnCustomer, waitingOnPurchase, waitingOnVendor
