randomusername
6 years agoActive Contributor
GoToAssist support key redirect changed. User has to enter key twice
Our customers used to be able to enter a support key on www.hairtools.dk/k and when clicking "connect" they would be presented with the GoToAssist helper download and would afterwards connect to the support session.
Since a few days ago, when our customers enter any value in the support key field on the page I linked they are redirected to the front page of fastsupport.com and will have to enter the support key again. What was changed to break this functionality?
We don't want to redirect users to fastsupport.com (Too much distracting info, our customers are not native in english)
randomusername Eshgro We have made some adjustments to the connection flow. If you see any improvements could you let us know?