Forum Discussion

tarakm's avatar
tarakm
Active Contributor
11 months ago

Soft Phone Full Screen popup

Hi,

 

I accidently turned-on soft phone feature and after that whenever any incoming call comes, full screen popup on top of all programs which is annoying. Is there any way to disable the softphone?   

 

Thanks.

  • KateG's avatar
    KateG
    GoTo Manager
    11 months ago

    Hi tarakm welcome to the GoTo Community. 

     

    This article explains how to use docked mode to place the softphone into the app instead of having the softphone in a separate window. Let me know if this helps, thanks!  

    • tarakm's avatar
      tarakm
      Active Contributor
      11 months ago

      Hi Kate, 

       

      I have problem with my Goto program on windows PC. 

       

      Whenever any incoming call comes, the new Goto window popped up on top of everything. 

      I have screenshot of that window but can't find any option to attached it. 

       

      Another user who has not unable to softphone has no issue of popup window. 

       

       

      How do I disable softphone. 

      • KateG's avatar
        KateG
        GoTo Manager
        11 months ago

        Hi tarakm 

         

        Have you tried disabling "Pin Window" found in Settings. This should make it so that the window does not stick on top of other app windows. 

         

        If this doesn't resolve the issue, you should be able to upload a screenshot of what you see, you usually need to post a few times before you are allowed to post a screenshot.