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GlennD's avatar
GlennD
GoTo Manager
3 months ago

Register Your Phone Numbers for SMS Compliance before cut off date of December 1st 2024

Carriers began blocking unregistered outbound SMS on October 1, 2024, and 100% of unregistered outbound SMS will be blocked by December 1, 2024 due to a government-mandated regulation to prevent spam.

If you have not yet registered we have a recorded webinar available that you can watch to learn about the new requirement HERE 

Important: Learn what ineligible use cases are when registering and verifying your toll-free and local phone number SMS campaigns.

 

10 Replies

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  • BJBJBJ's avatar
    BJBJBJ
    Regular Visitor
    11 days ago

    Thanks.    

    One other question.  I noticed an error on my registration that can not be changed using the EDIT button.  SMS VOLUME.  I selected greater than 6k in error.  My daily volume will be way under that.  probably a dozen a day or so.  Is there a way I can edit this or should it not be an issue?  Thanks

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 days ago

    Hi BJBJBJ, welcome to the community.

     

    Registration through the TCR can take a few weeks to process. 

  • BJBJBJ's avatar
    BJBJBJ
    Regular Visitor
    11 days ago

    Hi GlennD My SMS Registration shows as "In Progress".  Any idea how long this process usually takes?  

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    gracezen, If you click the Contact Support button in the article, enter your information and you will be given a phone number to contact support. 

  • gracezen's avatar
    gracezen
    Visitor
    2 months ago

    Yes I tried to but the AI support is the only one that answered me :( How to get an agent? 

  • gracezen's avatar
    gracezen
    Visitor
    2 months ago

    Hi KateG we did. We are just getting an unverified status on brand registration even when we followed everything, even the name is exactly how it appears on our EIN. How to get past this? How many minutes before we know/change status to verified? 

  • gracezen's avatar
    gracezen
    Visitor
    2 months ago

    https://drive.google.com/file/d/19EWDrzzazf2stm2K2rJCfTDUmIcUpSSn/view?usp=sharing

  • gracezen's avatar
    gracezen
    Visitor
    2 months ago

    Hi, GlennD We are in the process of completing the SMS registration, but we noticed that the status currently shows as "unverified" for Brand Registration. Could you kindly provide an update on this and assist us in resolving the issue?