Add Voicemail to Report

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Add Voicemail to Report

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Add Voicemail to Report

Hello!  Am I missing something that voicemails left on any line are not recorded? So once the call goes to VM there is NO recording just doesn't show anything on the call reports?  Like the caller never left any VM?


This is me testing and leaving a 2 minute VM, that was received, yet no recording of it in the reports? I really do believe this to be an oversight, how do we go about reporting this ? Its not an enhancement, it should have always been there so I'm not sure how to go about this, maybe its a bug?


K,MELISSA(5039981554) Alex Saltz(150) 2023-09-21T16:44:14.265Z 2023-09-21T09:44:14.265 PDT --:--:-- --:--:-- 2023-09-21T16:44:31.711Z 2023-09-21T09:44:31.711 PDT 0 19 INBOUND
K,MELISSA(5039981554) Alex Saltz(150) 2023-09-21T16:44:14.263Z 2023-09-21T09:44:14.263 PDT --:--:-- --:--:-- 2023-09-21T16:44:23.621Z 2023-09-21T09:44:23.621 PDT 0 17 INBOUND




GoTo Moderator

@mkeaton Thanks for your screenshot and the further explanation. It really helps. I can report that the Abandon outcome for VM is being worked on and should be updated early next year.  


Having the VM imbedded in the report and being able to view at a glance is not currently on the roadmap, but we will monitor this idea for further kudos and comments.