GoTo Resolve Community Ideas
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GoTo Resolve Community Ideas
Status:
Delivered
Submitted on
01-13-2023
12:58 PM
Submitted by
JodiAliceRecep
on
01-13-2023
12:58 PM
It drives me absolutely crazy that when I click away from the remote screen (or even don't click anywhere for a few seconds) in a GoToResolve session that my view of the remote screen grays out and I have to click into it to view it correctly again. It's especially frustrating when I do a demo, because the people attending the demo have to see the constant switching between a normal view and a grayed out view. Please fix this! GoToAssist did not do this, and it was so much better. Portion of wallpaper of remote PC in remote session Portion of wallpaper of remote PC in remote session when I click away or don't click for a few seconds
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We have noticed recently an annoying popup informing us about a 'Low stream quality detected. Click the signal strength to change stream settings.' Several times this appears over the toolbars at the top of the screen and we get frustrated support staff. As this seems to occur on every single connection we make and repeatedly comes up unless you disable the wall paper and set the strength to Low, would it be possible to have a simple function within the user profile to 'Disable stream quality messages'?
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Hi All
Is there a way to export all tickets and comments either as a spreadsheet or pdf?
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Status:
Delivered
Submitted on
11-03-2022
09:13 AM
Submitted by
Deborahp_1ix
on
11-03-2022
09:13 AM
In GTA we could give our GTA users permissions to access different device groups. Can we please add that as a future enhancement?
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I have 4 new car dealerships. We have the same departments at each store so I label the computers similarly. With out knowing which group they are in I cannot do the updates. This would help me tremendously. By having the group name I would know the persons day off and could do the windows updates. Once the schedule windows update option is operational that would help also. Thanks
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Hi - Our organization does not use the unattended device feature of GoToResolve. However, when I turn this option off for any user, then whenever they browse to the console home page they get an error that they don't have a product license: Screen cap from console.gotoresolve.com after unattended devices option disabled for a user The Devices tab is turned off (no longer on the left navigation), but the error seems to be derived from trying to access it once the option is turned off. While ideally we would still have the Devices tab hidden (so that Support is the default that comes up), this warning is confusing and not necessary since the Devices tab isn't accessible in the first place. Can this behavior be changed?
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