It drives me absolutely crazy that when I click away from the remote screen (or even don't click anywhere for a few seconds) in a GoToResolve session that my view of the remote screen grays out and I have to click into it to view it correctly again.  It's especially frustrating when I do a demo, because the people attending the demo have to see the constant switching between a normal view and a grayed out view.  Please fix this! GoToAssist did not do this, and it was so much better.   Portion of wallpaper of remote PC in remote session Portion of wallpaper of remote PC in remote session when I click away or don't click for a few seconds ... View more

Hi All   Is there a way to export all tickets and comments either as a spreadsheet or pdf? ... View more

We have noticed recently an annoying popup informing us about a 'Low stream quality detected.  Click the signal strength to change stream settings.'  Several times this appears over the toolbars at the top of the screen and we get frustrated support staff.   As this seems to occur on every single connection we make and repeatedly comes up unless you disable the wall paper and set the strength to Low, would it be possible to have a simple function within the user profile to 'Disable stream quality messages'? ... View more

In GTA we could give our GTA users permissions to access different device groups.  Can we please add that as a future enhancement? ... View more