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Lchris's avatar
Lchris
Active Contributor
3 years ago
Solved

GotoResolve Customer Attended Standalone

Hello,

 

We are migrating from GotoAssist to GotoResolve

and want to use it like before 

 

see here Use the GoToAssist Customer Attended Standalone Application (Single Executable for Windows)

 

before we had "G2A-RS Customer Attended App.exe" the customer could launch and who asked for the session ID

But now when we run  GoToResolve.exe  the exe gets deleted and a windows opens with just a chat without asking for the sessions ID

 

Also, there are no apparent command line parameters for Gotoresolve.exe

 

How to get the  "Attended Standalone" feature back please ?

10 Replies

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  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    Hi RobICT , 

     

    Welcome to the GoTo Community, 

     

    It appears that this is now available! Feel free to let me know if there are any issues you're having. Thanks. 

  • RobICT's avatar
    RobICT
    New Member
    10 months ago

    Hello KateG,

     

    Is there any update on this functionality ? just like the creator of this post, we currently have an exact same situation: our endusers are restricted of download applications of the web for security reasons. in the past, we used the " customer attended " application for GoToAssist, which now no longer works, and we need the " Customer attended " version for GoToResolve to distribute to our endusers. Any news? 

     

    Thanks in advance!

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    JRDANIS nice to see you.  

     

    I don't have a timeline for this yet, we will follow up with the team and update when we hear further.  

  • JRDANIS's avatar
    JRDANIS
    New Contributor
    2 years ago

    Hello I have the same problem. have you been able to make progress on this subject to allow us to deploy the gotoresolve.exe client on all our PCs.

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Hi Lchris thanks for checking in. This feature is still not currently available, but we will update this thread once it is. 

  • Lchris's avatar
    Lchris
    Active Contributor
    3 years ago

    Hello Glenn,

     

    Can I download the standalone version somewhere now ?

     

    Thank you

    Chris

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    @Lchris, the product team is looking into adding this functionality sooner than previously planned. I will update this post when I have more details to share.

     

  • Lchris's avatar
    Lchris
    Active Contributor
    3 years ago

    Thank you Glenn

     

    Some of our user are not allowed to download, launch or install software from the web, for security reason they can only use the browser to view web pages.

     

    The only way for us to allow them to use external remoting software is to package it with our own software and add a button to call it from our software directory where the files are validated.

     

    Of course the feature was available with gotoassist, and we could also lock the version we were using to avoid auto-update 

     

    Thanks for the help

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi Lchris, welcome to the community.

     

    At this time GoTo Resolve supports inviting clients to join the support session through a link that you share with them, or Unattended Support. I am checking with our team to see where the feature you are looking is on our roadmap currently.