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LogMeIn Contributor

Re: Organizer Mute Control

@Marilyn4  That scenario shoud not happen if the controlling Organizer was successfully connected through the endpont software.   Please let us know should it continue.

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New Contributor

Re: Organizer Mute Control

We will try to replicate. Can you provide me the definition or steps needed to be "successfully connected thru the endpoint software"? I want to be able to replicate
Thanks!
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LogMeIn Contributor

Re: Organizer Mute Control

@Marilyn4  If you are dialing in by phone, make certain that your dial-in instructions disappear on your GoToMeeting control panel once you enter your Organizer PIN via keypad.  This should give you the green light to mute any conference member thereafter.

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New Contributor

Unmute attendees with phone dial in and without audio pin entered

Hello Support,

 

we as discussed with the support we should raise this request:

If a user attends a meeting with phone dial in and enters no audio pin it is impossible to mute the attendee. We can send an audio pin, but as long as the user is dialed in he cannot type in the audio pin. in order to be unmuted he has to hang up and dial in again with conference id and audio pin. For a few attendees it is not the problem, but with many attendeed (we have a 150 attendee license) it is awful. Please force the development to mute an attendee with dialing regardless if audio pin is entered. 

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LogMeIn Contributor

Re: Unmute attendees with phone dial in and without audio pin entered

@RobertEngel  I apologize for the difficulty you experienced.

 

At this time, an Organizer PIN is still required in order to cycle the GoToMeeting audio into 'Listen Only' mode (*5).  This is for the security of the meeting controls, and you can easily receive a PIN through your desktop or mobile device once launched into the active session.

 

If you are holding mostly Audio-Only meetings, and need more advanced audio options, I can also suggest the use of OpenVoice conferencing services:  https://www.gotomeeting.com/audio-conferencing

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New Contributor

Re: Unmute attendees with phone dial in and without audio pin entered

a beta version was installed that allows to mute phone dialed in users, i tested and saw that this matches my requirement.

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New Contributor

Re: Do NOT allow attendees to Un-Mute

Based on my needs and those in this thread, I think it would be a good idea for a "hard mute all" to be a feature request and have the option in the Control Panel. Thank you.

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New Contributor

Re: Do NOT allow attendees to Un-Mute

Looking back over a year, and still no hard mute from the controls. I've noticed no hard mute in the organizer controls and the answer is still to dial in to do the *5 cycle method which is ridiculous. If someone is interrupting, your only option is to boot them and lock the meeting quick or let them interrupt and cause problems until you can dial in, enter the access code and cycle everyone into a forced/locked mute, then have the organizer unmute people who will be talking. Zoom is your competitor and has this option readily available. Please implement that feature back in the mix. You state you removed it after changing the attendee limit. You're product seems to be perfect minus that missing feature.

 

There is no harm having that ability in the organizer side while on the application.

 

 

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LogMeIn Contributor

Re: Do NOT allow attendees to Un-Mute

@TOVDEW If you need more control or privacy over your audience, then you may want to consider GoToWebinar services, where all attendees are hard-muted by default upon entry. 

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New Contributor

Re: Do NOT allow attendees to Un-Mute

So your solution seems to tell us to use a different platform. From an end-user viewpoint, that is not a solution.  GoToMeeting does not state up front that the organizer cannot maintain control over their meeting.  Instead, the organizer discovers, mid-stream, that it is a free for all with no way to manage it. Then you tell the organizer, after the fact, to go to a different platform if they want to be able to actually be in charge of their meeting. I will not bother any more with GoToMeeting when other services actually provide the service that is expected.