@Marilyn4 If you are dialing in by phone, make certain that your dial-in instructions disappear on your GoToMeeting control panel once you enter your Organizer PIN via keypad. This should give you the green light to mute any conference member thereafter.
we as discussed with the support we should raise this request:
If a user attends a meeting with phone dial in and enters no audio pin it is impossible to mute the attendee. We can send an audio pin, but as long as the user is dialed in he cannot type in the audio pin. in order to be unmuted he has to hang up and dial in again with conference id and audio pin. For a few attendees it is not the problem, but with many attendeed (we have a 150 attendee license) it is awful. Please force the development to mute an attendee with dialing regardless if audio pin is entered.
@RobertEngel I apologize for the difficulty you experienced.
At this time, an Organizer PIN is still required in order to cycle the GoToMeeting audio into 'Listen Only' mode (*5). This is for the security of the meeting controls, and you can easily receive a PIN through your desktop or mobile device once launched into the active session.
If you are holding mostly Audio-Only meetings, and need more advanced audio options, I can also suggest the use of OpenVoice conferencing services: https://www.gotomeeting.com/audio-conferencing
Based on my needs and those in this thread, I think it would be a good idea for a "hard mute all" to be a feature request and have the option in the Control Panel. Thank you.
Looking back over a year, and still no hard mute from the controls. I've noticed no hard mute in the organizer controls and the answer is still to dial in to do the *5 cycle method which is ridiculous. If someone is interrupting, your only option is to boot them and lock the meeting quick or let them interrupt and cause problems until you can dial in, enter the access code and cycle everyone into a forced/locked mute, then have the organizer unmute people who will be talking. Zoom is your competitor and has this option readily available. Please implement that feature back in the mix. You state you removed it after changing the attendee limit. You're product seems to be perfect minus that missing feature.
There is no harm having that ability in the organizer side while on the application.
So your solution seems to tell us to use a different platform. From an end-user viewpoint, that is not a solution. GoToMeeting does not state up front that the organizer cannot maintain control over their meeting. Instead, the organizer discovers, mid-stream, that it is a free for all with no way to manage it. Then you tell the organizer, after the fact, to go to a different platform if they want to be able to actually be in charge of their meeting. I will not bother any more with GoToMeeting when other services actually provide the service that is expected.