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New Contributor

My webcam passes all tests, but in real life fails to connect during a real webinar.

My web cam passes all tests, but when I dial into the webinar I am supposed to be presenting, I can't share the camera. In the Control Panel it just says Connecting... when I hit the share button. What can I do to fix this... the webinar is starting for real soon... thx! 

 

Ps. tryed reinstalling GoTo, my webcam software (Camo), rebooting, all of that. Im running latest macOS.

1 ACCEPTED SOLUTION

Accepted Solutions
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LogMeIn Contributor

Re: My webcam passes all tests, but in real life fails to connect during a real webinar.

In our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request.  You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process.

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6 REPLIES 6
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Respected Contributor

Re: My webcam passes all tests, but in real life fails to connect during a real webinar.

Newer Macs have a security setting in the System Preferences where you allow GoTo to access the webcam. Ensure that is set correctly.

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LogMeIn Contributor

Re: My webcam passes all tests, but in real life fails to connect during a real webinar.

@herojig  We have a ticket open with Apple about this behavior.  Sometimes if you go into the GoToWebinar settings while in session and edit the webcam feed it will trigger the activation.

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New Contributor

Re: My webcam passes all tests, but in real life fails to connect during a real webinar.

Like I said, passes all tests but still has problems. I finally got it to connect in the webinar control panel,  but the webinar moderator says he can't see me.  

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New Contributor

Re: My webcam passes all tests, but in real life fails to connect during a real webinar.

hi, thx! but "edit the webcam feed" is something I don't have a clue on how to do. How to? I think I need support to send me a webinar link so I can show them what's going on. I am working with a corpororate license holder to present a webinar, and it's not going well... 

Highlighted
LogMeIn Contributor

Re: My webcam passes all tests, but in real life fails to connect during a real webinar.

In our testing, using the GoTo software preferences while in session and checking the webcam section can trigger the webcam usage request.  You might also try re-installing GoToMeeting more than once in order to trigger the Apple security process.

View solution in original post

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New Contributor

Re: My webcam passes all tests, but in real life fails to connect during a real webinar.

Yes, it seems ½ dozen or so reinstalls will finally trigger the right security settings to be adjusted. Not a webcam problem, but a GoTo bug.