Recent Discussions
Issues with confirmation email sent for Recorded Session
The confirmation email sent to attendees for a recorded sessions has two bullets, on is incorrect and one is confusing. The first bullet says: "Joining from the browser is not available for this session." Per your website, and a phone call with support, this is incorrect. A browser is the preferred method of access. The second bullet says, "If you'd like to join via mobile app instead,download our free GoTo mobile app and use the webinar ID above to join." But there is no Webinar ID on the entire email. I called GTW support and they confirmed there is no webinar ID for recorded webinars. Please update this email confirmation for recorded sessions. I fielded 22 emails on Tuesday night with confusion based on these two bullets.
GoTo Webinar Billing Issue
Hello everyone, We have been using GoToWebinar for many years. However, we decided to terminate our subscription and canceled it. Despite canceling before the billing period, we were still charged for an additional month. The main issue is that our payment for the month was made using two different cards. Upon checking, we found that the second card used for the charge is not even registered in the system; we may have added it years ago for usage. Even though there were two separate charges, we only have a single invoice. In Turkey, we are required to submit invoices for charges made with company cards to our finance team for legal processes. However, we are facing legal issues in this regard. When I opened a support ticket, they asked me to make a call, but it is not possible to reach the provided number from our country. Despite numerous attempts to contact them through various channels, including social media, we have not received any support. The company will have to involve its legal team in this process. If there is a support email I can reach out to before this escalates, could you please share it with me?
Message "You need the appropriate permissions to use this application"
Hi, I use the GoTowebinar application to do webcast seminars. Yesterday some customers trying to enter from their mobile devices through the GoTo app got this message: "You need the appropriate permissions to use this application. Contact your company's system administrator to validate your license on this product" What solution can I give them? Thank you!
The webinar was recorded, but it is not in the video library.
Hello, for the first time it happened to me now that today I hosted a webinar that ran for a little over 2 hours, it was recorded, but the video is not available in the video library. The WEBM file I have on my PC cannot be converted to another format, it reports an error. So is it possible that there was some error in the recording and the recording will no longer be available? Overall, it seems to me that lately it's taking longer to record videos. Does anyone have any advice, has this happened to you? Thanks a lot Veronica
