Re: Webinar Registration Link now leads to my cloud recording?

Hi,

Soon wee plan to make recording attachments to follow-up events optional, where you can set the default as 'disabled'.

Hi there,

You should be able to disable this on the event level.  Go into an upcoming event, click the registration section and you will see that you can select "after webinar video" Make sure there is nothing there.  Also make sure that your follow up email doesn't have a video selected. That choice is below the text box on the editing page.   

You should also go into a previous webinar (registration section) and make sure that you don't have "after webinar video" assigned to the event.

And finally, delete your recording from the cloud. That should take care of your issue!

I learned today that if you use GoToWebinar to send an email to registered attendees that did not attend, they automatically get a link to the webinar recording. We do not want this to be automated. We use on demand when we want to share our recordings, because we need to add the attendee evaluations to the the Survey feature.  WE DO NOT WANT TO AUTOMATICALLY SHARE OUR RECORDINGS FOR PROPRIETARY REASONS, whether we send a post webinar email or not.

If this is not corrected, we will remove our business from GoToWebinar under both of our licenses.

OliviaJi   I will try to get a new update from the team soon.

Hi Ash,

Is there an update on when the ability to delete past events or restrict registration for past events will be enabled?

Many thanks,

Olivia

Open your webinar in the GoToWebinar dashboard.

In the Registration section, find After Session Video.  Click the Video link and disable the associated video. 

You could instead add a link to a corporate video that folks who register after the end of the webinar see.

Thanks for the reply. We do not send a follow-up email, yet do see views on the videos.

I believe if the video is recorded online the the registration page stays online after the event ended, and new registrants are sent to the video. There needs to be a way to disable that.

JensPF  I'm afraid the default behavior is to automatically link the cloud recording with the follow up for attendees.  There is no way to disable the behavior at this time. 

Hi,

this cant really be 'disabled'. I can select a video or keep it empty, but there is no option to enable/ disable that feature.

How can we stop that behaviour but keep using cloud recording?

Thanks

Thank you. I am using GTW recording. Initially, I was not able to deselect the option of attendees getting the video. I thought perhaps that once the webinar was over and the link had been sent out, it could not be recalled.  However, after logging out and rebooting, I see the video is no longer listed.  

Hi,

If you are using GoToWebinar Cloud Recording, then you should simply disable the option in the webinar's settings for 'After the webinar ends registrants will be brought to the recording' and 'Include the recording link in the follow up email'.

I do not want my attendees to have access to the video of the webinar after the session ends.   Yet, in this new "upgrade" of GTW, it seems that this option - After Session Video  - was enabled.   Is this the default?

My urgent question is how to stop the attendees of a recent webinar who are now accessing the video?   Would removing the video work? When I try to "unselect" the video, the name remains in the After Session Video option box which I believe means it is still there as the option.  

I didn't know about this use case (video access). Then it makes sense to keep it live but still it will be good to e.g. have a message saying something like "the event is over but to access the recording please register...." etc.

The need to delete past events is one of our top requests, and I believe work is being done on it soon-- although I'm not sure when this function will be ready yet...

I count on the webinar registration link to NOT expire after the end of the webinar.  When people try to register for our webinar after the webinar is over, they get the recording of the webinar.

Your needs are different.  AshC gave some good advice.

I do not see a way to delete a past webinar?  AshC, can you look into this feature request?

That doesn't really solve the issue, I'd expect the registration link to expire automatically after the event is finished.

Hi there,

If you can edit that webinar in your history, you may either remove the video linked to it (uses the original webinar registration link), or disable the notification to Organizers on the Registration settings themselves.

Thanks for the quick reply! I'm all set now.

Go to the webinar you wish to adjust and click to expand the  REGISTRATION section.  There you will find the After the Video section where you should be able to click and REMOVE the recording from the webinar registration.

If you wish, you could add any video here, like a marketing video for your company.

Under the old GotoWebinar interface, there was a way (under "Manage Recordings") to remove the registration link without actually removing the recoring. Then, I could share the video, which had teh effect of generating a new link. We maintain control over the recordings, but the original invitations to attend the live presentation are public. The goal is to inactivate that old link, which will persist on social media.

Thanks.

As it turns out, the functionality when using Online Recording is to automatically activate recordings post-broadcast for GoToWebinar followup emails to Attendees and Absentees.  This was done because the expected (default) behavior of most organizations is to include the webinar recordings for absentees to watch on demand.

If you do not want your automatically stored and linked Online Recordings to attach to any followup event, then you will have to uncheck the box to "Share recording with new registrants"  in the Email settings for the specific webinar.

Nita19  If you also included the webinar recording in followup Emails to Attendees, then they can easily share the recording link with anyone.

If you don't want the recording available, you may delete it from the My Recordings section of your online account.

How do turn it off? I turned it off before the webinar when setting it up under the registration 

Nita19  From your your Past Webinar schedule, the Registration category houses the Recording option for After the webinar ends, new registrants view a recording.

Do you know what Jonathan did to turn this option off?