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GOTO CALL REPORTS
After 6 months with GoTo VoIP now [after Mitel MiCloud], our User Community are happy and productive. Conversely, our Executives are not pleased with GoTo's undeveloped Call Reporting Capabilities. Our Field Leadership has asked us in IT Services to build the following GoTo report capabilities: Call Reports by User Group Filters vs the current Agent name only Filter. More than 20 Agents Max within the Reports Filters. Automated / Scheduled Call Reports: We ran a test of 1 week's call report data and then scheduled same output using the "Schedule Report" process. Unfortunately, the data [Same Agents and Time Delta] were not even close... the scheduled report indicated that one Agent handled twice the Calls of her entire Branch. -Michael Neiger IT Director, Care Advantage, Inc Richmond, VA
Goto Decline call option doesn't work
I am using Goto Connect version 4.14.0 and when a call comes in I am given the option to decline or answer. The decline option does nothing and the call continues to ring. I have pressed the decline button repeatedly and it has no effect. Even the drop down option of sending to voicemail doesn't work. Any help is appreciated.
Need to See Both Original Caller and Forwarding Number in Call forwarding
When customers dial Phone Number A, I forward the call to an external number B using the Dial Plan Editor. Number B is tied to my AI Voice Bot via SIP trunking. However, depending on how I configure the call forwarding, either the customer's number or Phone Number A shows up as the caller on the SIP INVITE received by my bot — but not both. My requirement is for the bot to have visibility into both the original caller (customer) and the original number dialed (Phone Number A). Is there a way to include both pieces of information in the SIP headers (e.g., From, To, Diversion, or custom headers)? Any guidance on how to achieve this with GoTo Connect would be greatly appreciated.
Update to Yealink phone to display DND status of another extension?
Hello, I wanted to follow-up on this forum and see if there is a firmware version available on the Yealink phones to allow BLF keys to indicate if another extension has "DND" enabled or if this is still in the works? We have had several of our clients ask about this feature the past couple years and I wanted to see if this feature is still being pursued for Yealink phones? Thank you!
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