Recent Discussions
GoTo Connect - Chrome Extension
Hi, I'm in the UK and I noticed a message in Google Chrome telling me that the Goto Connect Extension "This extension may soon no longer be supported - Remove or replace it with similar extensions from the Chrome Web Store". This is the same for all of our users, although a few have had it automatically removed, I can't even find it in the Chrome Store anymore, what has happened? will it be sorted? I contacted support and they just told me to post in the Ideas section!!Solvedbluetba21 days agoActive Contributor188Views0likes21Comments
Ring Tones for different types of calls
Our office is GoTo Connect user. Some have phones on their desk and I opted to use my cell phone with the GoTo app. We have a main number here at the office which I am logged into to help take calls. I also have my own Direct Incoming Dial phone number for my clients to call me direct. I would like separate ring tones for the following: An incoming call on the main number that is ringing my phone because I am logged into the system to help back up incoming calls An incoming call on my Direct Incoming Dial number - when a client is dialing me directly and not using the main number a call being transferred from another person on our GoTo Connect system. (i.e. someone answers the main number and wants to transfer me the call. Let me know if any of you have figured this out or has a solution for me. - Jeff - The Partial IT GuySolvedJeff-PartialIT2 months agoActive Contributor49Views0likes1CommentRingtone Changes (mute or lower volume)
Our office uses AirPods as headsets in conjunction with GoTo Connect on our phones. Even after adjusting the ringer on the phone, going through phone settings and GoTo settings, each time I get a GoTo call it blows my ear drums out. Has anyone experienced the same thing or found a solution to this? I called support and they told me that there is no way to change or turn off the ringtone at this time.SolvedSixShooterAdv2 months agoNew Member26Views0likes1CommentFilter Calls Within a Dial Plan
Is there a way to filter calls within a dial plan based on custom fields on the contact? We want to route calls from specific numbers/contacts to a specific phone queue. Call filters route every call regardless of who they intend to call.Solvedtvcunningham2 months agoNew Member54Views0likes3Comments
Adding Call Filters Within Dial Plans
Anyone found a way that doesn't require an outside system to filter calls coming in on one particular phone number based on the area code of the caller? Ex: Caller calls Phone Number A, so call is filtered based on area code. Caller calls Phone Number B, so call continues to assigned extension for Phone Number B.Solvedrossholt2 months agoNew Member32Views0likes2CommentsLive speech to text
Is there a way to do live speech to text (not text to speech) with GoTo Connect? I have a customer interested in this service. Android has a Live Transcribe app, but if I want to use it with a phone on GoTo Connect the conversation has to be on speaker phone to pick up both sides of the conversation.Solvedmstrehler2 months agoActive Contributor55Views0likes4Comments
Yealink address book is showing blank, how do I populate that with my users?
The phones are Yealink SIP-T34W Right now when users click on the directory/address book on the phones it's blank - how do I make it so all of my users populate in that menu? We don't need external contacts or anything, just the internal people, there's about 20 of them. I am the super admin. I found the section for Phone Systems > Directories > Dial by name > but I'm not sure this is the right place? If it is, what do these sentences mean: "Determine if selected extensions are inclusive or exclusive" and "Select the extensions to be affected by the directory behavior"? Not sure what that is actually describing or whether that has anything to do with what we're needing. All of my users are within GoTo already, and they show up fine in the softphone interface, we are just needing them to be listed on the physical phones.SolvedJunkrat3 months agoNew Member63Views0likes3CommentsHas anyone had a chance to register their number for texting?
Has anyone had a chance to register their number for texting? If yes, after how many attempts? The process looks extremely weird at the GoTo. The same registration at the Project Broadcast took 10 minutes of my time to fill out the form and a day for approval. And it cost $0.00 at the Project Broadcast.Solvedsssosedov3 months agoActive Contributor131Views0likes11Comments
