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Team Chat?
I'm a new GoTo customer. I was looking at the GoTo Connect specs and saw that a Teams chat is supposed to be part of it. But I only see Messages that are our SMS. I was hoping to completely stop using MS Teams and only the GoTo app. Our onboarding project manager has been fairly unresponsive, so I'm asking the community first.SolvedSTCadmin16 hours agoNew Member12Views0likes2Comments
Retirement
I am a healthcare professional and am retiring in June. I have patient records and will still need to be reachable periodically by patients after my retirement. My question is, what is the best way to do this without having to maintain a separate phone line for incoming calls? Can I hust have the GoTo App switch my calls to my cell? Do I have them go to a voicemail that I can check periodically? I want to be able to access important calls, but don't want every call (sales calls) to get through. Wondering how others have handled thisSolveddrj20254 days agoNew Member21Views0likes2Comments
How to Make All Softphone Instances Ring Simultaneously (Same Extension, Multiple Tabs)?
Hello community, I am creating a softphone using the GoTo Connect API that will be embedded in a helpdesk platform. In this environment, it’s common for agents to have multiple tabs open, which means the softphone will be loaded several times for the same user/extension (e.g., 1090). Ideally, I would like an incoming call to ring in all softphone instances for the user. Current behavior and what I’ve tried: Each softphone instance creates its own notification channel (socket), device, and device extension (all for the same extension 1090). Only the last registered device receives the "incoming" event. All other tabs/softphones only receive "call-state" updates, not "incoming". Sharing the same notification channel across all instances: Only the last connected instance stays connected. As soon as a new one connects, the previous one is disconnected. My goal is for all tabs (softphone instance) to ring simultaneously for incoming calls on that extension. So, is it possible (using the GoTo Connect API) to have all softphone instances for the same extension ring at the same time? Thank you in advance!Solvedsamuelpares9 days agoActive Contributor43Views0likes4CommentsMetrics / Reporting
Hi there, Our company is new to Go To and I am wanting to setup and run reporting on my schedulers who take inbound and outbound calls to schedule inspections. I have gone in and used the analytical section to run weekly reports but what I struggle with is an efficient way to separate out the number of calls my two schedulers didn't handle. For example, they went through the auto-attendant and didn't speak with anyone because my schedulers were on the phone or it was after hours, etc. Does anyone have any tips or tricks to find "missed" calls through the internal and external numbers instead of by my users? I run the report for the week prior and it will say total inbound and total outbound calls and my schedulers only show the # they handled but I want to know how the other calls ended up as far as the disposition. We also run outbound call campaigns to new agents and to agents who used us for the first time on an inspection the week prior and I'm trying to find out if there is a report I can run to understand my metrics for our campaigns. Any help, tips, advice, would be greatly appreciated. Thank you, ErinSolvedErinW202519 days agoNew Member56Views0likes2CommentsBackup/Overflow Queue
I found this old feature request and I am looking to accomplish the same task. That is having an additional queue that an agent would be able to join and receive calls only if all other agents in our primary queue are busy and there is an agent available in this backup queue. Is this something that has already been added since this post or can it be achieved through other means? I'm still learning the lingo for the software, so any direction would be appreciated. Here is the URL to the other post made 3 years ago. Priority Queues/Weighted queues | GoTo Community Thanks, SimonSolvedSimonG-MVD2 months agoNew Member44Views0likes2Comments
GoTo Connect - Chrome Extension
Hi, I'm in the UK and I noticed a message in Google Chrome telling me that the Goto Connect Extension "This extension may soon no longer be supported - Remove or replace it with similar extensions from the Chrome Web Store". This is the same for all of our users, although a few have had it automatically removed, I can't even find it in the Chrome Store anymore, what has happened? will it be sorted? I contacted support and they just told me to post in the Ideas section!!Solvedbluetba3 months agoActive Contributor279Views0likes21CommentsRing Tones for different types of calls
Our office is GoTo Connect user. Some have phones on their desk and I opted to use my cell phone with the GoTo app. We have a main number here at the office which I am logged into to help take calls. I also have my own Direct Incoming Dial phone number for my clients to call me direct. I would like separate ring tones for the following: An incoming call on the main number that is ringing my phone because I am logged into the system to help back up incoming calls An incoming call on my Direct Incoming Dial number - when a client is dialing me directly and not using the main number a call being transferred from another person on our GoTo Connect system. (i.e. someone answers the main number and wants to transfer me the call. Let me know if any of you have figured this out or has a solution for me. - Jeff - The Partial IT GuySolvedJeff-PartialIT3 months agoActive Contributor74Views0likes1CommentRingtone Changes (mute or lower volume)
Our office uses AirPods as headsets in conjunction with GoTo Connect on our phones. Even after adjusting the ringer on the phone, going through phone settings and GoTo settings, each time I get a GoTo call it blows my ear drums out. Has anyone experienced the same thing or found a solution to this? I called support and they told me that there is no way to change or turn off the ringtone at this time.SolvedSixShooterAdv3 months agoNew Member34Views0likes1CommentFilter Calls Within a Dial Plan
Is there a way to filter calls within a dial plan based on custom fields on the contact? We want to route calls from specific numbers/contacts to a specific phone queue. Call filters route every call regardless of who they intend to call.Solvedtvcunningham4 months agoNew Member59Views0likes3Comments
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