Recent Discussions
Answer calls through headset
I recently signed up to gotoconnect. I need to be able to answer and hang up call with just the headset. Does anyone know how to be able to do that? Once I answer the phone with the computer I can hear and talk over the head set but I can't answer and hang up with it. Thanks in advance for any help. Steven
More Robust Schedules and Holiday scheduling
It would be great when you create a schedule that you could color code the schedule with day mode, night mode, AND LUNCH mode with out having to make a second schedule. That would mean the schedule tab would need to have a 4th option for lunch. I would also like to see a node that can be drawn to "holiday schedule" node in the dial plan. The holiday tab could be set up how it is not with admins being able to set the dates and times of the holiday but then they would also be able to add a sound clip to each of the holidays that are scheduled. This would make it so admins don't have to login all the time to change the holiday message OR is they forget then a customer isn't hearing the Thanksgiving message at Christmas timeDisplay the contact name instead of called from number
Hello, I received this incredible message from support: Thank you for your feedback. I have received feedback from colleagues. Unfortunately, the app is not able to display an external phone number as a contact instead of a number. Unfortunately the application is not yet able to identify the incoming phone number, only the internal one (the number within the PBX network). I'm sorry, if you would like to get in touch with our development team regarding this, please write to us on our community page. Selling Phone Cloud that is unable to display a contact instead of a number? I have few words to show my incomprehension. My first mobile phone could do that, I think yours too. and nobody wants that? I do not believe that. Sales staff in Germany have not been available for 1 week. When I call the German headquarters, the tape of the answering machine tells me it is full? Does goto still exist as a company?
