Accessibility Access Message using a Mac OS 13 Ventura Privacy and Security Settings
When granting access to Accessibility and Screen Recording permissions, Please note Mac OS 13 Ventura has updated the Privacy and Security appearance. In System Preferences, open Privacy & Security. Under Privacy you will find Microphone, Camera, and Screen Recording. There you will be able to grant access.KateG2 years agoGoTo Moderator782Views0likes0Comments
How to determine the dial-in number and access code programatically
I'm using the GTT API to create sessions and register attendees. This is also the only method available today to suppress the GTT registration email so that we can send one of our own. The problem is that I cannot figure out where to get the dial-in information to put into the email to the attendee. None of the API endpoints seem to return this info (reference:https://developer.goto.com/GoToTrainingV1). Through some testing I notice that both the dial in number and access code changes for each session. However, I cannot find a pattern to them. Help?Solvedelamaster2 years agoVisitor1.7KViews0likes5Comments
Massive Webm files left under Documents folder after recording the session with GotoTraining
Hello, I use GotoTraining (the new Goto Experience) to deploy my training, and I record every session. After the end of the session, I wait for the email confirming that the session is ready, and I download the MP4 file. By chance, I found out that in the Documents folder, there are a lot of WEBM files, one for each session. I manually deleted them to recover the disk space. Why are they there? It the are temporary files, why are thy persisting on the hard drive? Is it normal that they are not purged automatically? Kind regards, Marco - StockTraderSolvedmszeu3 years agoActive Contributor1.7KViews0likes3Comments
Mic dropping out
Last week, during our five-day training, even while talking, people's mics would drop out. They wouldn't be able to turn them back on. They had to log out and log back in. This happened at different times to all 15 participants. No explanation. When I called it to get some help, they said they could only help if they could remote access people's computers. But no one has time for that. They are trying to attend a training they spent thousands of dollars to participate in. It's embarrassing to our company. We are losing clients because there are so many frustrating problems with the gototraining platform.LydiaML3 years agoActive Contributor807Views0likes1CommentHow to report a technical issue while it is happening?
Hi, If you or one of your attendees experiences a technical issue while using GoTo Training please take a moment to report it using the built-in option: Select the issue category and include any specific details about the issue before sending the report. Please Note:This is not a support ticket, it will not be followed up on, but these reports provide our developers with technical details that often cannot be gathered after a training session is complete.GlennD3 years agoGoTo Manager933Views0likes0CommentsInability to launch a post-test
One of my training staff was facilitating a training yesterday afternoon. The post-test was visible in the training; however, she was unable to launch the test. Thankfully we have a plan b for this type of issue. Any ideas as to what the problem may have been?SolvedSAZickefoose3 years agoActive Contributor1.3KViews0likes3Comments
Inattentive alerts for attendees
In the new version of GoToTraining you can see how many people in the meeting are inattentive, but you can no longer see which of your attendees are the ones who are inattentive. For our meetings we need to have 100% participation and attentiveness so need to know who has something else open so we can reach out to them to correct the issue. In the old "classic" format a warning triangle icon would show next to the attendees name in the attendee list. Will this functionality be added back to the new version?SolvedCapeWeb3 years agoActive Contributor2.1KViews0likes7CommentsIndividuals not appearing on the attendance list
I facilitated a training session last evening and 3 of my participants are showing as registered but having participated in the session. Thank goodness I copy/pasted the chat log that shows them participating throughout the session. Any ideas why they did not show on the attendee list? They do appear on the test report appropriately which is even more confusing.SolvedSAZickefoose3 years agoActive Contributor1.1KViews0likes2Comments
GoTo App changes to keyboard permissions
1. Is there a way to gain control of the attendee’s mouse and keyboard like before? In the help files we found an article on Remote Control, explaining how to give attendees control of the trainer's screen, but for most of our training we need it to be the other way around. Our trainers take control of the attendees computer to show them how to use the software. We’ve tried making the attendee the presenter but that doesn’t always work. In one case, they didn’t seem to have the option to give their trainer control. But just in general, walking the attendee through the process takes away from training time. Is there a way to get functionality back? Random Technical Issues 2.We’ve had two instances where the Organizer has been booted out of the meeting for no reason. One occurrence the meeting just shut down and it booted everyone out. They did manage to get it up and running again, but it did cause a panic. For the other occurrence the Organizer lost audio mid-session and had to re-join the meeting in order for it to work again.SolvedMuniSoft3 years agoNew Contributor1KViews0likes2CommentsGoToTraining - Attendee View, how to undock tabs
Hi - we just noticed on Thursday (from an attendee letting us know) that the interface looks different (more like GoTo Meeting now) and that the Organizer size looks the same. Question: how do attendees undock the tabs so they can see a list of attendees and chat at the same time? We did a test amongst ourselves and were unable to simply drag them off to the side as you can with GoToMeeting and with the existing Organizer interface.SolvedVRLDO3 years agoContributor2.5KViews1like9CommentsSupported Browsers for GoToTraining
Good Morning - so last year, I had to provide justification for Google Chrome installation on my computer and it had to do with the use of breakout rooms in GoToTraining. Just wanted to check to see if (1) that's still a thing and (2) if it is, is it limited to breakout room usage for that particular browser? Our official browser at work is Edge and I have to provide justification to request any other web browser to be installed. Thanks in advance!SolvedVRLDO3 years agoContributor1.2KViews0likes3Comments
Go To Training Recorded the wrong screen
While doing a training on a dual monitor, we shared an excel spreadsheet on the left monitor, which it recorded. We stopped sharing it and just had cameras turned on the rest of the training, but the entire recording is just of the excel spreadsheet, even after we stopped sharing our screen. Has this happened to anyone before? Is there a setting or some other steps that need to be taken to make sure this doesn't happen again? We've never had this issue before and use this set up a lot. It's always been able to automatically record peoples' cameras without any additional steps on our part. Any insight or help would be great! Thanks.SolvedContinuingEdBLD3 years agoNew Contributor1.3KViews0likes4Comments
Increased storage space as of November, 2021
My storage space for GTT shows a significant increase this morning but we didnt do anything to request it. Did this happen for everyone? Just wondering if it was intentional or if its showing incorrectly.SolvedTSandusky3 years agoActive Contributor1.2KViews0likes2CommentsProof of attendance via phone
We had an attendee requesting continuing ed credits and had tech issues. She initially joined via her computer web browser but then experienced issues and joined by phone. The attendance report only captured the session time when she used the web browser. Is there any way to document the time she attended via phone? And she didn't use the phone app, she simply called in.SolvedVRLDO3 years agoContributor1.4KViews1like3CommentsAttendees don't get confirmation mail
Hey guys, In the last time there were some attendees who didn't get the confirmation mail although their emails were right. After sending the confirmation email again they didn't get it again. Even in the junk or spam folder wasn't the confirmation mail. What can be the problem and what can I do that the attendees get the confirmation? Thank you for your help in advance :)SolvedDannyDee3 years agoActive Contributor3.2KViews1like8CommentsGTT: Switch to Desktop Option Missing?
Good morning, Where has the "Switch to Desktop" option gone in the new version? We utilized this option to ensure our panel of presenters were able to share webcams without the ability for all attendees to share their webcams. We either need this option present, the ability to elevate a Web user to Organizer, or otherwise control who can share their webcams and who can't. This option exists on the current GoToMeeting web app, but does not exist in the current GoToTraining web app:SolvedIOG-FSU3 years agoActive Contributor3.4KViews0likes30CommentsAttendees can unmute themselves when "Mute All" has been clicked by Organizer
Hi - my team discovered this today, an attendee was able to unmute herself even though the "Mute All" button had been clicked. Is this a new issue or has this always been an issue and our audiences have taken us at our word that they would have to be unmuted before they can speak?SolvedVRLDO3 years agoContributor1.2KViews0likes2CommentsNeed help joining a session
Well today I was supposed to have my first session and had problems getting in, I guess I’ll have to do a session next week and hopefully I get in online to attend. Can someone guide me how to log in to join the support group? ThanksSolvedJoydavis3 years agoNew Member1.4KViews0likes1CommentGTT .ics calendar files will not open
Our training team has been receiving customer attendee feed and personally experiencing a situation where "Add to Calendar" .ics files will sometimes not open and cannot be saved to their MS Outlook calendars. Our organizers are scheduling these directly from the GTT website (not using the MS Outlook plug-in) and using the latest Chrome, IE and Edge browsers. All are using the desktop version of MS Office 365. Additionally, this appear to happen randomly (some GTT events are not having this issues whereas others are). Anyone else experiencing this? Any suggestions to resolve?SolvedJHippler4 years agoActive Contributor3.3KViews0likes7CommentsParticipants not being place in breakout rooms
I had a participant drop during a session when we were using breakout rooms. When she rejoined she was not placed in a breakout room but was in the main room with me? Is this expected? How do I get a person into a breakout if they drop during a session?SolvedKaren404 years agoNew Contributor1.3KViews0likes1CommentWhy is GoToTraining not keeping up with other on-line platforms?
I've noticed that other products support virtual backgrounds, alternate screen sources (beyond just screens - e.g., cameras, videos), more flexible polling (types of questions), etc. Is GoToTraing a dying product? I ask these questions because our management is now considering other product offerings, and I am surprised LogMein is not keeping up with the competition. Note: Our trainers and clients use a variety of platforms (Windows, macOS, Linux) and expect full support. So I know it is not an easy task keeping up.Solveddcblack4 years agoNew Contributor1.4KViews0likes2Comments
Breakout s
How do I prevent being automatically placed in a breakout room with attendees? I am the presenter.SolvedJackie McCarrol4 years agoNew Contributor1.7KViews0likes3CommentsGTT-Linux Chrome Can't Enter Breakouts
Some of our trainees, when breakouts start, don't get moved into the breakouts. They try to refresh training, but they keep coming back into the main room, and never get put in breakouts. Other trainees, don't get put in the original breakout group they were assigned, it kicks them out, they have to refresh, and end up in a different group. So one of the groups ends up with 80% of the class, and the other breakout group only has a few people in it. All agents using exact same Linux Ubuntu Operating system, and are using the web version of GTT. They are all using the same version of Chrome as well.Solvedmrphilipjoel4 years agoNew Member1KViews0likes1Comment
Are poll questions accessible with screen readers?
Hi everyone. The institution I work for uses GoToTraining sessions for various workshops for students and faculty. One of the things we are unsure about is if poll questions are accessible with screen readers? When a poll question is shown to the group, does the screen reader know? Also, if it does read the question/answers does it indicate where the student may click the answer they want to choose? Any help you can give would be much appreciated!😊Solvedmdcathey4 years agoNew Contributor1.8KViews0likes4CommentsCan I share a GDoc in an activity with users who are blocked from accessing GDrive?
I have a client who is unable to access Gdrive folders/docs due to their internal security. Does this mean I can't share a GDrive document for a shared activity or a breakout group? It seems that way but I want to make sure this isn't some setting on my end.Solvedrebeccagibson4 years agoNew Contributor1.4KViews0likes1CommentUsing Blackmagic ATEM with GTT
Has anyone tried the new Blackmagic ATEM Mini with GTT? I've been using GTT for two years with logitech webcams, and I want more control over focus, zoom and picture. The ATEM mini plugs into the thunderbolt port, so I'm wondering how GTT will recognize it. The ATEM is designed for livestreaming and can handle up to 4 HDMI cameras along with PIP options, so this could be a big enhancement for my GTT sessions. I'm going to get one for my livestreaming needs on Youtube and Facebook, but I'd love to hear from the community if they have had any success with it.SolvedQuick_Cutter4 years agoActive Contributor9.6KViews0likes25CommentsRecording not saved in My recordings
Hello, We had a gototraining session that we started therecording, however, the recording is not available in the my recording reports. There's enough space for the cloud recordings, so it's not a storage issue. This is the second session when this happens. I know for sure that the recording was started, I was a participant in the session, from a browser. the orange recording icon was active on the bar. The trainer stopped the recording before ending the session. How can I recover that recording? how can I prevent this problem from happening again?Solvedqwarie4 years agoNew Member964Views0likes1CommentMeeting Recordings and Adobe Flash
So a 2-part question here...does any meeting recording we have previously saved contain Flash and if so, will we have to open the file in something like Adobe Premiere to strip out the Flash component for future views? And second question, after 12/31, will future recordings contain Flash?SolvedVRLDO4 years agoContributor846Views0likes1CommentProblems with downloading recordings
Hi! Downloading recording takes a long time as the speed of incoming data is really slow. A 300 Mb recording downloads in about 40 minutes which is unacceptable. I can get much faster download from other sites - so it must be logmein, which is now the "hanging" party. And having a 5 minute wait on the support line with having paid quite a bit does not make any customer too happy... I thought you get good service for your buck but was obviously wrong. Has anyone else experienced slow download speeds or is it just for me?Solvedjuvuorin4 years agoNew Contributor2.2KViews1like5CommentsWebcams not working in web version
Over the last month or so almost all (there's always 1 or 2 that work fine tho) attendees on my goto training sessions that join using the web app cannot share their webcams. The option is set to share webcams but there is no webcam indicated in the attendee list and there's no option available to give them webcam access. The only workaround is to have them switch to the desktop version. I still have to give them permission even though the session default is set to allow it... I've even tried giving exclusive permission in chrome for the app to use the webcam.. still no go.SolvedBrianS24 years agoActive Contributor2.5KViews0likes8CommentsWhere is the support E-Mail gone?
I can not find the support emailadress on the gtt website anymore. I used to send my support requests to the mailadress, because I never reached anyone via phone (Germany) and via email I am able to send logs and a detailed report. @Logmein: Can I still send my support cases via email and to which adress?SolvedTReichert5 years agoActive Contributor1.1KViews0likes1CommentBreakout activity & main room activity
Hi there, I have a workshop coming up on Tuesday and one of the presenters is interested in continuing his presentation in the main training room while a small group of folks move to a breakout room to discuss a different topic. That isn't possible, correct? Thanks for your help, JoanneSolvedjoannewon5 years agoActive Contributor890Views0likes1Comment
Recommended streaming speed FPS - Resolution - Bit rate
Hi Can anyone advice the "recomended" / optimal Frame rate FPS, Resolution and bit rate to use (I'm using manycam virtual webcam software to combine material with green screen and personal appearance by web cam - "as in class room" ) i.e. if the stream is typically distributed by GoTo hardware/servers/cloud to recipants at 25 fps 720p with target bit rate approx 1500 or lower, then higher settings at streaming/upload is useless, especially if streaming up with higher resolution and frame rate than the GoTo software at trainers PC is allowing anyway, or at GoTo servers/services performing the distributing, then rendering/converting to lower distribution rate or resolution by hubs of hardware/software will have a natural potential risk of loss and/or blurring etc. I have noticed raising to 1080p 30 Fps and 3000 target bit rate does not improve on recipent end, on the contrary, some details "font's" sent seems a bit more distorted compared to the upload view. (at 720p sending it appear "just" blurred at recipent end). As well noticed, refresing of the browser in the recipents end of line can change the recipent recieved resolution, "apparently" negotiating speed with the GoTo server/service. Best case optained is slightly blurred at recipent compared to the "clear" 720p at sending end, i.e not ever getting a clear720p (1280x720) at recipents for webcam recipt. Well aware that recipents internet connection, if slow, inconsistent or large latency etc. will have impact, and the Server/service potentially will lower the "quality", however thistested at GoTo training seesions with wired stable upload (+100 Mb/sec internet avilable for upload) and with one recipent, just to make sure it's not due to GoTo server/services being loaded multiple recipents ( the recipent having a stable +300 Mb/sec internet available for download ). I would like to know what settings are reasonable to stream / upload by GoTo web cam, please not what the "commercial" selling point of max peak GoTo cabability, but merely the reasonable average for consistency.SolvedTrainingRINA5 years agoActive Contributor1.2KViews0likes1CommentUsing Stripe for Go To Training (already using for Go To Webinar)
Is there a way to add Stripe payments for training? We do not want to set up a Paypal account, and have been successfully using Stripe for our current classes on GTW. We are demoing the GTT this week, and if we can not accept Stripe payments, we will not be able to proceed with this product.SolvedSpork5 years agoNew Contributor1.1KViews0likes1CommentPowerPoint Presenter Mode and the "Show My Application/Just an App" feature
I hope you can help. I've tested this with my PC and Mac. I would like to see the Presenter View when sharing my PPT. On the pc, the offering is "show my application"; on the mac, it's "just an app". The dropdown offers a list of apps/windows open on my computer. If i have opened the PPT, the editing format is available. If i have opened the slide show mode, it is also an option. It will even have my "presenter view" as an option. However, it won't allow me to present the slide show to the audience while still accessing my presenter view for myself. How can I do this with one screen. I work with a team of 20 trainers operating from as many locations. They have only one screen available.SolvedMarvita5 years agoNew Member1.4KViews0likes3CommentsNew restrictions on storage space for recordings
I now have storage space in my recordings for only one recording. The length of my trainings has not changed. I've had my GoToTraining account for nearly five years, and until recently, have had storage space for numerous recordings of my trainings. Is anyone else experiencing this problem? I contacted Customer Support early this morning, and was advised of an expedited request to address this difficulty, although I haven't yet heard a response.SolvedDebraSwank5 years agoActive Contributor2.2KViews0likes5Comments
Maximum numbers for breakout rooms
I've just been trying to help someone who is delivering GoToTraining sessions for up to 200 people. They are using breakout rooms to facilitate 'smaller' discussions and they need to move people around the breakout rooms, but they are so big that they are unable to see all the attendees in each room. They also find that they lose people - on one session, only 140 people made it into the breakouts. Is there a maximum limit on the numbers? Is there any way you can expand the list of people in each room?SolvedChrisFSale5 years agoNew Contributor1.4KViews0likes3CommentsDisplay Materials by Session
I have a training that spans several sessions. In GTT, I created a single training, added 4 sessions, and registered the participants so that it signed them up for all 4 sessions. Right now, it seems like we only have the option to make the materials availablebefore, during, and/or after the training; however,I'd like to be able to upload all of the materials at once and then set them to only display during specific sessions. If anyone knows how to do this now, please share. Otherwise, I'd like to recommend this option be built into GTT.Solvedhugheslk085 years agoActive Contributor1.1KViews0likes1CommentApproval process - security
Hi. I know you can use a setting to ensure you "approve "who comes into training, but what happens when they try? We have heard of an instance where someone who uses the joining details to join who has not been approved, can hear what is going on, see the web cams but could not be seen. How can this be? I would have thought that NO or ANY access would be denied. Please advise. Many thanksSolvedEMurphyInfTrg5 years agoContributor1.2KViews0likes3CommentsRefunds not Issuing
When I cancel a registration and enter a dollar amount in the refund box the registrant is not refunded. The registration payments are going through so I know I am connected with PayPal, but refunds are not working. How can I resolve this?Solveddkf5 years agoNew Contributor1KViews0likes3CommentsPayPal Payment error
Once a payment has been charged to pay for a training, the system automatically reverses the payment. This has been a error happening for every payment since October 2019. I have spent hours on hold with PayPal to try to resolve but they are now saying it is an issue with GoToTraining and the billing connection.Solvedsamiaminmt5 years agoNew Member693Views0likes1CommentI need help deciding a product
Hi, Basically I have a client who is intending to start a small level online business. Project Concept: There will be Word-press website in which we will offer several e-teaching services e.g. teaching quran, web development or any thing. Each category would have its own instructor virtually available. Now we will register instructors for each category in our website and we will also have the facility that students can also register in our website by paying a fixed amount of money to us. Each course will have its own unique meeting/training link grabbed from 3rd party service provider. Teaching criteria / What we need: Our client wishes to have a platform where the instructors can teach their registered students online with facility of audio conferencing, notes, exercises, quizzes, recorded lectures, desktop collaboration, white-board and announcements. This platform would be independent of our Word-press website and shall be used as a 3rd-party service. Business rules: Only registered students would be able to join their class and they cannot join any other category class unless they have subscribed to it by paying extra money to us. Anonymous persons cannot join any class/training in the platform we would be using as a 3rd-party (means your product either Gotomeeting or Gototraining). Input required: My client need a cheaper solution and does not want to invest big amount of money on 3rd Party service provider mentioned in"Teaching criteria section".Please advise me which product should we opt for and what would be its procedure of registration for new instructors (in our site). Also please do mention the limitations of the product you would suggest to me. PayPal is not accepted in Pakistan, I am clarifying it because I have heard that students can also pay directly in GoToTraining to attend the session but what I want is if they intend to pay anxxxxamount then it should directly transit in our bank account. Please revert me as soon as possible as we are already loosing time.Solvedemadkhan5 years agoNew Member892Views0likes1Comment
Accessibility Access Message using a Mac OS 13 Ventura Privacy and Security Settings
When granting access to Accessibility and Screen Recording permissions, Please note Mac OS 13 Ventura has updated the Privacy and Security appearance. In System Preferences, open Privacy & Security. Under Privacy you will find Microphone, Camera, and Screen Recording. There you will be able to grant access.Mic dropping out
Last week, during our five-day training, even while talking, people's mics would drop out. They wouldn't be able to turn them back on. They had to log out and log back in. This happened at different times to all 15 participants. No explanation. When I called it to get some help, they said they could only help if they could remote access people's computers. But no one has time for that. They are trying to attend a training they spent thousands of dollars to participate in. It's embarrassing to our company. We are losing clients because there are so many frustrating problems with the gototraining platform.How to report a technical issue while it is happening?
Hi, If you or one of your attendees experiences a technical issue while using GoTo Training please take a moment to report it using the built-in option: Select the issue category and include any specific details about the issue before sending the report. Please Note:This is not a support ticket, it will not be followed up on, but these reports provide our developers with technical details that often cannot be gathered after a training session is complete.
