Categorize users in internal admin via color code
Customer has multiple free and also paid licenses. When checking in internal admin the daisy symbols are the same color for the free and the paid licenses. They would like to have an option to categorize the users via color code or make the daisy symbols different for the free and the paid licenses.
Shared video access for all organizers
Is there currently a way, or is there a plan to allow for hosting the same video recording from GoToWebinar across multiple channels and/or within multiple groups on the same channel? My company hosts regular monthly webinars on various industry topics, but customers always need to review a group of half a dozen regularly re-presented topics for new employees. It would be great if we could have a channel that hosts our past 2 years of webinars for agents to view at their leisure, but also highlights these Basics videos that are always needed. Thank you!
Panelists on GoToWebinar WEBCAST are missing names/titles
When running a webcast (vs a standard webinar) the audience does not see ANY titles or names overlaying the image when the panelists share their cameras. This makes it very confusing to attendees who are trying to keep track of a complicated agenda with multiple speakers. It's a big down side to using webcast and could be a problem for our ability to engage with stakeholders for big events being done virtually.
GoToWebinar - screen share from an iPhone
If a presenter or panelist logs in from their iPhone, is it possible for them to share their screen in? One of my regular presenters wants to show updates to a products mobile app, but we couldn't find a way of them doing so. I've seen posts from 3-4 years ago saying at the time it was limited to iPads and other posts indicating this functionality might be included in future update - now we're in the future and I wanted to check if was on the roadmap and/or estimated time for inlcusion. Many thanks,
GoToStage should allow paid registration
Apparently after over a month trying to figure out what was wrong, I’ve been told by support that a paid registration is only available for live or recorded events but that the recorded event cannot be on GoToStage even though when setting up a recorded webinar the option to use GoToStage exists. Unfortunately the registration process will fail once it tries to access payments. Unfortunately that means you can’t provide one link for attendees to browse your offerings, you have to provide them separate links for each recorded webinar.Anonymize the answers of attendees in polls (or save them non-personal)
We really like the poll-feature to give our webinars some variety and get an immediate feedback on on-topic subjects (it's really good to instantly see the percentages). However we don't like that later in the reports the individual-related answers can be downloaded and seen (we would rather have the anonym percentages). Is it possible to add a feature to save the answers unrelated to the attendee and just get the overall votes?Start webinars on Android tablets
I'd like the ability to host webinars on my android tablet. I'm blind, that makes using a computer inconvenient for me. I use a device similar to that. I use the braille note touch pluss, which is like an android tablet with a braille keyboard on it that I can type on, and to navigate the screen by pressing the space bar. But I would like the ability to host my webinars on it.Customize invitation template for presenter details
Yes, most of the items on the invitation sent after scheduling a webinar should be by default. But, why not have some custom design available. For example, the picture of the presenter is at the bottom of the invitation with no reference to who the person is. Why not have a fill in box allowing for a brief title, introduction or description to go next to or under the picture so it is just not sitting there. Also, A bit more design would help on the title of the event. It could be left as is, or possible enhance the color and size of font. Please consider making the email invitation more inviting. Thank youExport attendee join links with the registration report
We always have a considerable number of registrants saying they didn't get a confirmation (ends up in spam.) This seriously impacts our attendance numbers. I've had better luck doing a mail merge and sending out confirmations myself. Unfortunately when you download a registration list, it does NOT include each individual's login link. So I go one by one and copy/paste each link from the online report. This is error prone and gets tedious when you have 300++ registrants! Is there a way to do this more automatically? It's causing us to look at other platforms. I've asked support about this many times with no resolution. For reference, we use a Pardot landing page with a form that links to GTW. After someone submits the form we tell them to watch for a confirmation / check their spam folder, but people must ignore that. Many thanks in advance for any help!Allow Attendee List for all panelists using a single action
Is there a way to enable Allow Attendee List for all panelists using a single action rather than using the dropdown for each individual panelist? I know I can do it individually, but this can get tedious when there are many panelists. Thanks!
Additional Report Formats
Is there a way to download report details in a format other than Excel or CSV? These are great if you are feeding them into a 3rd party database or reporting system, but if I just want to send my panelist(s) a quick chart or overview, I need to jump through so many hoops (some due to our own network settings, undoubtedly) to download an Excel file -- which initially doesn't open because my system thinks it's corrupt -- then I have to either run it again or go open it from my Downloads folder, then it opens in Protected mode, so I have to enable Editing. THEN I can start reformatting the text because the header data causes spacing issues with the results data further down in the report. I've attached a screen shot of the "Performance" report as an example. This is not a readable format. Can't something like this be downloaded as a read-to-share PDF? Similarly, the Analytics > Engagement section has a nicely formatted chart view of the survey and Q&A results. I would like to be able to download the results in EXACTLY THIS FORMAT. Instead, I can only download into Excel or CSV.
Need the Option "unlink" the Cloud Recording Prior to the Webinar
When you complete a webinar and you DON'T want the registration link to take you to the cloud recording, you have to go in after the webinar is complete and "unlink" the recording. Very manual process. During the webinar setup, I want the option to record in the cloud or locally and decide if the registration link will take people to the recording if it is in the cloud. Not remove link after the fact., but I want to add or remove link on GTW setup. (on the front end)Delivered: Auto kick duplicate attendees
If an attendee is in a webinar multiple times (by following a shared link etc.) can you have it automatically remove the older attendee in favor of the new one? What I envision: -Webinar starts -Person1 joins with link1 -Person2 joins with link1 -Person2 is asked if they want to <kick Person1> -[YES] --Person1 is kicked from the session --Person2 joins the session -[NO] --Person2 does not join the sessionHosting a GoToWebinar from a Chromebook
I need to do this. I can't do this. When will this be supported? I noticed this question was asked back in 2016 as well. There were a few replies asking for updates that went unanswered. I thought, "Here we are in the middle of 2018, maybe it's just time to ask the question again." 🙂 I really like using my Chromebook. I really DON'T like blowing the dust off my MacBook. Please tell me how to run a GoToWebinar on a Chromebook. Even if it's something in beta...I'll be a beta tester.Longer Date Range than a year in Generate Reports
Our webinars are still being viewed. 365 days is the cut-off date to pull a report from the "Generate Reports" page. After that we only see the name and not the email address of who viewed the webinar. Can you make this cut-off date range maybe 2 years or increments of n years?Identifying who clicked a registration link for Go-to-Webinar without registering.
Identifying who clicked on a registration link for Go-to-Webinar and diddn't register. To keep things simple, we link directly to the Go-to-Webinar registration forms from our emails. We can then see the recorded number of people who have visited the registration page but can't identifying them unless they register. It would be useful to know who has visited but not registered.Allow panelists to vote in the polls
I'm looking to use our GotoWebinar account to conduct an upcoming meeting that will require voting on topics for which I was going to use the poll feature. For all meeting attendees to be able to speak, I was planning on making them all panelists (12 people). Can panelists vote in the polls?Customize "Webinar Full" screen
We are planning on hosting several small webinars and expect the first to be "sold out".Once our registration quota is filled, any further registrants will see the "Webinar Full" screen that gotowebinar automatically generates. Can I customise that screen to direct users to register for our second or third webinars being held at another time?Is there a way to Count the # of Hands raised at a particular point? ( a "Snapshot" count if you would?)
I would LOVE to be able to get a snapshot count of the number of hands raised.. at any time. I'll ask a question of the group, ask for a show of hands.. and it'd be nice to get a) a count and b) a %age calculation ( ie: 4 hands raised, 25 % of my group (of 16) )Webinar Staff "add to calendar" link for Google Calendar and Outlook ?
The "Manage Webinar" page provides a link called "Add to Calendar". In Google Chrome, the link just downloads an .ics file, which, doesn't help with Google Calendar. It should either: be change to a drop-down (similar to what you get when you register for a webinar) that includes "Add to Google Calendar" (among the other options included in on the register confirmation page) <or> the link should be changed to be an actual ical link instead of just downloading an .ics file. Thanks! Bill'Cancel this Registration' to be listed as optional
We recently discovered the 'cancel this registration' appearing on our reminders e-mail notifications as well as the confirmation of registration screen. We would like to see it made optional for those organizations that need it, our company does not want it and therefore have to go through great lengths to be sure it does not interrupt or confuse our students. Our classes are decided 2 weeks out and at that point there is no option for a refund, but having this comment in the reminders leading up to the training, it makes it seem to our students that it could be an option.Improve Accessibility with Screen Readers
Quite a number of our association members are blind or visually impaired and use screen readers such as JAWS when they are using computers. The screen reader actually reads commands out loud so the user can make selections. They report difficulty in finding radio buttons to opt for the telephone number as an alternative, and they are not able to find the question box easily, raise their hand, etc. Is Citrix working to correct this problem? If so, when might we expect a solution? We have some angry people.
